Patient Care Coordinator
About The Position
Morton Dental Group is seeking a highly organized, business-minded Patient Care Coordinator who supports exceptional patient care and practice growth. The role is responsible for productive provider schedules, treatment acceptance, patient relationships, accurate records, and helping patients receive needed care in a timely manner. Success involves taking ownership of results, working proactively to solve problems, building patient trust, and collaborating with clinical and administrative team members. Performance is measured by call answer rate, new patient call conversion rate, reactivation rate, patient reappointment percentage, schedule utilization, same-day scheduling opportunities, and patient satisfaction and reviews.
Requirements
- At least 1 year of dental front office, treatment coordinator, healthcare administration, or similar experience is preferred.
- Strong communication and relationship-building skills.
- Comfort making outbound calls daily.
- Strong business and organizational skills.
- Ability to prioritize and manage multiple tasks simultaneously.
- Professional, polished, and dependable.
- Strong attention to detail.
- Positive attitude and team-first mindset.
- Comfort being held accountable to goals and performance metrics.
Nice To Haves
- Experience in dental front office, treatment coordination, healthcare administration, or a similar field.
Responsibilities
- Manage provider schedules to maximize productivity and patient access.
- Confirm appointments and proactively fill cancellations.
- Conduct recall and reactivation outreach.
- Follow up with patients who have outstanding treatment needs.
- Answer incoming calls professionally, urgently, and warmly.
- Schedule new and existing patients efficiently and accurately.
- Verify insurance information and maintain accurate patient records.
- Support treatment acceptance through patient education and communication.
- Maintain daily reports, trackers, and performance metrics.
- Collaborate with providers and team members to achieve office goals.
- Deliver a five-star patient experience from the first phone call through treatment completion.
- Make outbound calls and work recall, reactivation, and unscheduled treatment opportunities.
Benefits
- Competitive compensation based on experience
- Health, vision, and supplemental benefits
- Paid time off
- Paid training and professional development
- Advancement opportunities within a growing dental group
- Modern technology and systems
- Supportive team that values growth, accountability, and excellence
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
