Patient Care Coordinator

Benchmark Physical Therapy•Fletcher, NC

11d•Onsite

About The Position

BenchMark Physical Therapy, a brand partner of Upstream Rehabilitation, is hiring a Patient Care Coordinator in Fletcher, North Carolina. This entry-level office role maintains pleasant, consistent clinic operations and supports clinic growth by carrying out practice management and patient intake processes. The coordinator works with the Clinic Director to support efficient clinic procedures and the mission, vision, and values of Upstream Rehabilitation. The role involves welcoming patients and visitors, scheduling referrals and patient visits, verifying insurance coverage, collecting payments, and maintaining an organized front office. Coordinators use multiple computer programs, manage clinic schedules and documentation, support customer service and patient arrival rates, and monitor clinic inventory. The position operates during normal business hours Monday through Friday and requires at least 40 hours per week. Special events may require some evening or weekend attendance, and additional hours may be needed. The position is primarily sedentary and performed indoors, with protection from weather but not necessarily temperature changes and noise consistent with an indoor environment. It involves frequent computer and office equipment use, repetitive typing, ongoing communication, and occasional movement or handling of items weighing up to 20 pounds. Reasonable accommodations may be made for associates with disabilities, absent undue hardship.

Requirements

High school diploma or equivalent.
Communication skills and ability to relate well to Business Office and Field leadership.
Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
Efficient time management and presentation skills.
Ability to perform the essential functions of the position, including frequent computer and office equipment use and repetitive typing.
Ability to communicate and exchange information with associates, and to comprehend information and use judgment to respond appropriately.
Ability to occasionally handle items weighing 0–20 pounds.

Responsibilities

Greet everyone entering the clinic in a friendly and welcoming manner and create an inviting clinic atmosphere.
Schedule new referrals received by fax or telephone from patients and physician offices, convert referrals into evaluations, and schedule patient visits.
Verify patient insurance coverage.
Collect money due at the time of service and manage deposits.
Make welcome calls and monitor and influence patient arrival rates through a positive customer experience.
Manage the clinic schedule efficiently.
Manage document routing and non-clinical documentation.
Manage personal overtime.
Manage caseload, discharge candidates, progress notes, and insurance reporting.
Monitor clinic inventory.
Attend required training with Territory Field Trainers for Raintree and other business process updates.
Complete quarterly compliance training.
Perform other duties as assigned.