Patient Care Coordinator

Ivy Fertility•San Diego, CA

18d

About The Position

San Diego Fertility Center (SDFC), part of Ivy Fertility, is seeking a full-time Patient Care Coordinator for its Del Mar location. SDFC is a reproductive center providing fertility diagnosis and treatment, including IVF, to patients from around the world. The Patient Care Coordinator (PCC) is a primary point of contact for patients undergoing fertility treatment. The role coordinates clinical, financial, and administrative aspects of each patient’s care, ensuring patients are prepared, educated, financially cleared, and supported throughout treatment. The PCC also maintains accurate and complete documentation in the electronic medical record (EMR).

Requirements

High school diploma required; an associate’s or bachelor’s degree is preferred.
Minimum of 1–2 years of experience in fertility or women's health.
Experience working with EMRs.
Strong organizational skills and attention to detail.
Excellent written and verbal communication skills.
Ability to manage multiple patients and tasks in a fast-paced environment.
Compassionate, patient-centered approach and high emotional intelligence.

Nice To Haves

Associate’s or bachelor’s degree.
Fertility, OB/GYN, or specialty healthcare experience.
Familiarity with fertility treatment cycles, medications, and terminology.
Experience coordinating insurance, authorizations, or financial clearance.

Responsibilities

Serve as a consistent liaison among patients, physicians, nursing staff, embryology, and financial teams.
Communicate clearly, compassionately, and promptly with patients about next steps, instructions, and expectations.
Educate patients about treatment processes, required testing, timelines, and milestones.
Manage and support physician schedules related to patient visits and treatment cycles.
Help patients schedule appointments, procedures, and follow-up visits, coordinating the appropriate sequencing of visits and testing.
Prepare and review patient charts in the EMR before appointments and treatment cycles.
Ensure required documentation, labs, imaging, and consents are complete and current; maintain timely and accurate chart updates.
Coordinate and track required pre-cycle testing, including labs and diagnostic procedures, and confirm completion before treatment begins.
Review testing requirements with patients and facilitate and document required consents.
Coordinate with the financial team to ensure patients are financially cleared before treatment and communicate financial requirements, approvals, and outstanding items to patients.
Prepare patients for treatment calendars by reviewing key dates, medications, and expectations.
Order pre-treatment medications according to physician protocols and clinic processes.
Prepare patient charts for treatment cycles and ensure all components are complete before the cycle starts.
Follow clinic policies, protocols, and regulatory requirements; maintain patient confidentiality and HIPAA compliance.
Perform other duties as assigned.