Patient Care Coordinator
About The Position
The Patient Care Coordinator (PCC) is an integral member of a high-quality, efficiency-driven medical team and helps create a positive patient experience. Duties are similar to those of an Emergency Room Technician in a hospital emergency department. The PCC supports patients with complaints such as chest pain, abdominal pain, injuries, and fractured bones. This is a part-time, on-site position based at Hillsborough - GEMD - Palm Harbour - Dunedin, Florida. The role involves negligible stated travel percentage, although the qualifications section notes travel of up to 30% to support clinic operations across the market, including coverage at other clinic locations, trainings, meetings, and other operational needs. The position has no supervisory, financial, or budget responsibilities.
Requirements
- High school diploma or equivalent.
- One year of experience.
- BLS certification.
- Ability to work weekdays from 9 a.m. to 7 p.m. and weekend days from 9 a.m. to 4 p.m.
- Successfully pass a background check and drug test.
- Ability to build relationships with patients and employees and support a culture of passion and enthusiasm.
- Ability to prioritize tasks and manage changing priorities.
- Attention to detail, attentiveness, computer skills, and ability to follow written procedures.
- Basic math skills and independent decision-making ability.
- Ability to interact with others with tact and professionalism.
- Problem-solving ability.
- Reading comprehension, verbal communication, and writing composition skills.
- Advanced English proficiency.
- Ability to meet the physical demands described, including frequent lifting and carrying up to 50 pounds and pushing or pulling up to 50 pounds.
- Ability to travel to support clinic operations across the market, as needed.
Nice To Haves
- One year of previous related experience, such as as a paramedic, EMT, or ER technician.
- Spanish language skills.
- Creole language skills.
Responsibilities
- Deliver patient care to a variety of patients, including fast-track, med/surg, and critical-care patients.
- Perform splinting, dressing applications, and wound care.
- Perform EKGs and cardiac monitoring and recognize basic arrhythmias.
- Assist with procedure setup, including incision and drainage, sutures, vaginal examinations, lumbar punctures, and chest tubes.
- Perform accurate triage and discharge of patients of all ages.
- Turn over rooms according to protocol based on patient diagnosis.
- Communicate positively with team members and patients.
- Manage the patient tracking system.
- Delegate tasks professionally and reasonably to front staff and radiology team members.
- Work independently in a fast-paced environment.
- Enter patient discharge instructions and prescriptions accurately into computer software.
- Participate in proficiency testing as directed.
- Complete a drug-screening collection class.
- Complete assigned routine checklists, including daily and monthly checklists.
- Use organizational software to reference patient records and protocols.
- Follow the information security policy and management system, contribute to its effectiveness, and report on its performance.
- Support clinic operations across the market, including coverage at other clinic locations, trainings, and meetings, as operational needs arise.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
