Patient Care Coordinator 39895
About The Position
As a Patient Care Coordinator, you’ll be one of the first people patients meet and an important part of their experience. You’ll help patients feel welcomed, informed, and supported throughout their dental journey, from scheduling appointments to understanding treatment and payment options. You’ll bring the G3 approach—Greeting, Guiding, and Gratitude—to life by creating meaningful connections and making every visit personal, positive, and easy. This role goes beyond front-office work. You’ll help patients feel comfortable, understand their care, and take the next step toward a healthier smile. You’ll build relationships with patients, work alongside a supportive dental team, and develop skills in healthcare, customer experience, and dental practice operations. The position is associated with an affiliated dental office.
Requirements
- At least 1 year of experience in a dental, healthcare, medical, hospitality, or customer-service environment is preferred.
- Strong communication and interpersonal skills.
- A genuine passion for helping people.
- Ability to build rapport and create positive relationships with patients.
- Strong organization and attention to detail.
- Comfort working in a fast-paced, team-oriented environment.
- A positive, professional, patient-first approach.
Nice To Haves
- Previous experience in a dental or medical office setting.
- Knowledge of dental terminology.
- At least 1 year of experience in a dental, healthcare, medical, hospitality, or customer-service environment.
Responsibilities
- Create a warm, welcoming environment and make every patient feel valued upon arrival.
- Support patients throughout their visits, including check-in and check-out, appointment scheduling, insurance verification, and answering questions about their care.
- Help patients understand treatment recommendations, payment options, and available financial arrangements.
- Build trusting relationships with patients and help make their dental experience comfortable and stress-free.
- Answer phones, respond to patient questions, and communicate clearly with patients, doctors, and the dental team.
- Maintain an efficient schedule and help maximize opportunities for patients to receive care.
- Show genuine appreciation for every patient and create an experience that helps them feel cared for and confident in choosing the practice.
Benefits
- Paid time off (PTO), depending on employment status and hours worked.
- Health insurance, depending on employment status and hours worked.
- Dental insurance, depending on employment status and hours worked.
- Vision insurance, depending on employment status and hours worked.
- Health savings account, depending on employment status and hours worked.
- Telemedicine, depending on employment status and hours worked.
- Flexible spending accounts, depending on employment status and hours worked.
- Life insurance, depending on employment status and hours worked.
- Disability insurance, depending on employment status and hours worked.
- Employee discount programs, depending on employment status and hours worked.
- Pet insurance, depending on employment status and hours worked.
- 401(k) plan, depending on employment status and hours worked.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
