Patient Care Coordinator
About The Position
Total Vision LLC is a group of optometry practices focused on delivering world-class eye-care results to patients and California communities. The Patient Care Coordinator supports practice operations and patient service at the TV Laguna La Paz location in Laguna Niguel, California. The role is full-time and hourly, with a listed pay range of $16.50–$20.00 per hour. Experience in the ophthalmic, optometric, or medical industry is beneficial but not required. The position requires a high school diploma, GED, or equivalent. Bilingual English/Spanish ability is listed as a qualification. The role may involve travel between practices as needed. Compensation may also include eligible bonuses, equity, and commissions; actual pay depends on experience and other job-related factors permitted by law.
Requirements
- High school diploma, GED, or equivalent.
- Demonstrated flexibility in addressing a broad range of patient requirements and preferences.
- Ability to build positive patient rapport and relationships and support patient retention.
- Strong oral and written communication skills.
- Ability to manage priorities in a fast-paced environment, multitask, set priorities, and meet patient commitments and deadlines.
- Proficiency using automated equipment and systems standard to the optometry industry.
- Ability to hear sounds at normal speaking levels, with or without correction, receive detailed oral information, and discriminate between sounds.
- Hand dexterity and eye-hand coordination.
- Ability to lift up to 20 pounds occasionally and up to 10 pounds frequently, and to exert negligible force constantly to move objects; frequent use of one or both arms and wrists to lift parts, fixtures, and tools.
- Ability to sit for long periods and stand for sustained periods.
- Ability to speak and exchange ideas and convey detailed or important spoken instructions accurately or quickly.
- Visual acuity to assess accuracy, neatness, and thoroughness or make general observations; ability to read a computer screen for long periods.
- Ability to walk to accomplish tasks, including walking long distances or between workstations.
- Bilingual English/Spanish ability.
Nice To Haves
- Experience in the ophthalmic, optometric, or medical industry is a plus but is not required.
Responsibilities
- Warmly greet incoming patients and complete the check-in process.
- Answer telephones, schedule patient appointments according to doctor preferences, and transcribe messages for return calls and faxes.
- Obtain and verify insurance eligibility for applicable patients, and audit and edit insurance claims as needed.
- Scan and enter routing slips and other documents into the electronic health record (EHR).
- Confirm the following day's appointments, reschedule no-show appointments, and use the practice's recall system.
- Pull and prepare charts for patients scheduled for the following day.
- Process contact lens sales through phone calls or doctor transitions.
- Keep the front desk organized.
- Perform opening and closing procedures as determined by the practice.
- Perform other duties as assigned.
- Travel between practices as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
