Patient Care Coordinator

Lorian Home Health • San Jose, CA

17d • Onsite

About The Position

The Patient Care Coordinator supports department reception and intake of new referrals and maintains schedules for clinical field staff. The role helps coordinate admissions, discharges, resumption-of-care, recertification, and routine follow-up visits, and assists with answering incoming calls. It also serves as a liaison between Lorian Health and referral sources, gathers and enters patient information into the HomeCare HomeBase system, and collaborates with sales and clinical management on referral review and appropriateness. The position is based at 4010 Moorpark Ave, Suite 112, San Jose, California 95117, with a schedule of Tuesday through Saturday or Sunday through Thursday.

Requirements

• Working knowledge of medical terminology.
• Strong knowledge of Microsoft Office systems, including Word and Excel, and experience with an electronic medical record system.
• Professional, customer-service-oriented phone and communication skills.
• Ability to communicate effectively and tactfully with patients, doctors, and other Lorian Health customers.
• Strong organizational and prioritization skills, including managing workload based on incoming referral volume.
• Ability to be flexible and follow verbal and written instructions in a fast-paced, team-oriented environment.
• Proficiency in routine paperwork, multitasking, and appropriate follow-up.
• Strong interpersonal relationship-building skills.
• Ability to maintain confidential patient information in accordance with HIPAA and applicable state privacy and security standards.

Nice To Haves

• Experience with the HomeCare HomeBase (HCHB) electronic medical record system.

Responsibilities

• Complete department functions and activities for intake of new referrals and maintain clinical field staff schedules.
• Help process referrals smoothly and act as a liaison between Lorian Health and referral sources.
• Manage clinical field staff schedules and ensure admitted patients are seen as ordered by referring physicians within 48 hours.
• Obtain relevant patient information accurately and promptly, and enter it into the HomeCare HomeBase system to meet Medicare requirements.
• Collaborate regularly with sales and clinical management to review new referrals and determine whether they are appropriate for the agency.
• Add relevant patient information obtained upon referral—including demographics, history and physical, current medications, physician orders, face-to-face documentation, and surgical reports—to patient charts.
• Follow up on hospital holds, changing episode status from current to hold and from hold back to current.
• Assist with answering the phone.
• Perform other duties as assigned.

Benefits

• Competitive salary and comprehensive benefits package.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• AD&D coverage.
• Disability coverage.
• Employee Assistance Program (EAP).
• 401(k) with a 4% match.
• Paid time off.
• Paid holidays.
• Mileage reimbursement or a company vehicle, depending on the role, plus a fuel card.
• Employee referral program.
• Opportunities for growth and advancement.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed