Patient Care Coordinator

AMEN CLINICS, INC., A MEDICAL CORPORATION • Irving, TX

19d • $0 - $20 • Onsite

About The Position

The Patient Care Coordinator (PCC) assists the Clinic Director and Psychiatrists with administrative and operational tasks to ensure patients have a smooth, professional experience with Amen Clinics. The role emphasizes customer service, open communication, and keeping the assigned doctor organized and informed about patient needs. The PCC works as part of a high-energy team focused on patient health and wellness and positive, productive interactions with patients and colleagues.

The position involves greeting and checking patients in and out; responding to patient inquiries; maintaining accurate, up-to-date electronic medical records and correspondence; collecting and posting payments; handling phone calls and email; managing appointments; and supporting the assigned doctor and other PCCs. The PCC also provides information about supplements and nutraceuticals and must protect patient confidentiality in accordance with HIPAA/HITECH laws.

The role requires frequent computer and telephone use, prolonged sitting, and occasional standing, walking, reaching, bending, and lifting objects weighing up to 15 pounds. Work takes place indoors in a temperature-controlled setting, with usually moderate noise and occasional patient outbursts during treatment. Black BarcoOne scrubs are required Monday through Thursday. Four tops and four bottoms are provided upon hire, and the company purchases one additional set at the employee’s annual work anniversary.

Requirements

• High school diploma.
• At least 2 years of professional experience in a clinic or medical practice.
• Knowledge of general clinic or medical practice processes.
• Basic to intermediate computer skills and willingness to learn intake and patient care systems.
• Strong verbal and written communication and listening skills, including interpersonal and telephone communication.
• Excellent organizational and time-management skills.
• Ability to identify and resolve problems.
• Ability to organize and prioritize tasks effectively, complete assignments within allotted time, and maintain standard workflow.
• Ability to establish and maintain effective working relationships with patients, medical staff, and coworkers.
• Ability to maintain confidentiality of sensitive and protected patient information.
• Ability to work effectively as a team player and provide superior customer service to staff and leadership.

Nice To Haves

• Completed college coursework.
• Medical Assistant Certificate.
• Associate’s Degree.

Responsibilities

• Greet patients and check them in and out.
• Handle inquiries from new and existing patients.
• Maintain accurate and up-to-date patient electronic medical records and correspondence, making appropriate updates.
• Collect and post patient payments.
• Answer phone calls and emails, relay information and requests accurately, and deliver messages as needed.
• Schedule, reschedule, and cancel patient appointments.
• Support the assigned doctor and assist other Patient Care Coordinators as needed.
• Provide patients with supplement and nutraceutical information and answer questions as needed.
• Protect patient confidentiality and follow HIPAA/HITECH requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED