Patient Care Coordinator

Optimal Health Chiropractic & Physical Therapy • Egg Harbor Township, NJ

88d • Onsite

About The Position

Optimal Health is a fast-growing chiropractic and physical therapy practice seeking an exceptional Patient Care Coordinator to be a key driver of the patient experience. This role is for someone who is proactive, organized, confident on the phone, comfortable with sales, competitive, detail-oriented, and eager for more responsibility. It is not a passive role; it requires initiative and a drive to ensure patients understand, schedule, and complete their treatment plans. The Patient Care Coordinator acts as the 'quarterback' of the patient journey, connecting patients with the clinical team and ensuring follow-through on care plans.

Requirements

• Great with people
• Extremely organized
• Confident on the phone
• Comfortable with sales
• Competitive enough to care about results
• Detail-oriented
• Hungry enough to want more responsibility
• Ability to walk into a room and talk to almost anyone
• Ability to remember names
• Ability to ask good questions
• People tend to feel comfortable talking to you
• Great on the phone; calling someone you’ve never met doesn’t bother you
• Ability to sell (good kind: listen, figure out concerns, communicate value, ask for decisions)
• Ridiculously organized; if you say you’ll call Tuesday, you call Tuesday
• Some competitive fire; likes knowing whether they’re winning
• Coachable; willing to learn and practice detailed training systems
• Takes ownership; sees tasks through to completion

Nice To Haves

• Experience in sales
• Experience in hospitality
• Experience in fitness or wellness
• Experience in recruiting
• Experience in customer service
• Experience in account management
• Experience in high-end retail
• Experience in healthcare
• Experience in athletics
• Experience in leadership roles
• Recent college graduates are encouraged to apply if sharp, hungry, organized, and great with people.

Responsibilities

• Building genuine relationships with patients
• Talking with patients in person and on the phone
• Making outbound follow-up calls every day
• Helping new patients navigate their first few visits
• Supporting patients as they understand and commit to their treatment plans
• Helping patients work through scheduling, financial, and logistical concerns
• Following up immediately when patients begin falling off their care plan
• Re-engaging patients who have disappeared
• Keeping patients appropriately scheduled
• Coordinating chiropractic and physical therapy care
• Reinforcing recommendations made by our providers
• Recognizing when a question needs to go back to a doctor
• Tracking follow-ups so nobody falls through the cracks
• Helping our team deliver an exceptional experience in a high-volume practice

Benefits

• Competitive hourly compensation based on experience, demonstrated ability, and fit
• Opportunity for performance-based bonuses after successful training and demonstrated competency

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed