Patient Care Coordinator

EssilorLuxottica Group • Berwyn, IL

11d • $19 - $24

About The Position

The Patient Care Coordinator supports the practice by coordinating the daily administration of doctors, visitors, and patients. The role helps ensure an excellent patient experience by connecting the doctor with other practice functions and supporting the practice as a destination for community vision-care needs.

The coordinator greets patients, handles telephone inquiries, schedules appointments, keeps providers informed about patient arrivals and delays, and makes reminder and order-pickup calls. The position also maintains patient financial information, collects charges, processes third-party claims, determines medical and vision insurance eligibility, and helps maintain office supplies, equipment, systems, and a safe environment. The role requires confidentiality and compliance with HIPAA, company policies, attendance and timekeeping requirements, and dress code standards. Other administrative duties may be assigned according to business needs.

The position is full-time at Rosin Eyecare in Berwyn. Work on weekends and evenings is required as business needs dictate and varies by location. The listed pay range is $18.66–$24.17. A competitive bonus and/or commission plan may also be offered. Benefits may include health care, retirement savings, paid time off or vacation, and employee discounts.

Requirements

• High school graduate or equivalent.
• At least 2 years of office experience in a healthcare setting.
• Strong customer-service skills, both internal and external.
• Strong communication and listening skills.
• Problem-solving ability.
• Organization skills.

Nice To Haves

• Familiarity with in-store technology, such as point-of-sale systems, patient-record systems, and other software applications.
• Basic knowledge of services, products, vision-insurance plans and coverage, and office operations.
• Strong interpersonal skills.

Responsibilities

• Greet patients without delay.
• Answer the telephone promptly in a friendly and courteous manner.
• Schedule appointments in person or by phone to support patient satisfaction, provider time, and treatment-room utilization.
• Keep appointments on schedule by notifying providers of patient arrivals, reviewing service delivery against the schedule, and reminding providers of delays.
• Make appointment-confirmation reminders and notify patients when orders are ready for pickup.
• Record and update financial information, collect patient charges, and file, collect, and expedite third-party claims.
• Maintain business-office inventory and equipment; check stock, anticipate supply needs, coordinate orders with the Practice Manager, and verify receipt of supplies.
• Protect confidential medical, personal, and financial information in accordance with HIPAA.
• Determine medical and vision insurance eligibility according to patients’ current plan coverage.
• Ensure office systems are maintained.
• Maintain a safe working environment for team members and patients.
• Follow policies and procedures and report needed changes.
• Contribute to the team by completing related tasks as needed.
• Work weekends and evenings in support of business needs, varying by location.
• Meet attendance and daily timekeeping requirements.
• Adhere to company policies and procedures and maintain the proper dress code.
• Perform other administrative responsibilities as assigned by the Practice Manager or required by business needs.

Benefits

• Benefits may include health care, retirement savings, paid time off or vacation, and employee discounts.
• A competitive bonus and/or commission plan may be offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED