Patient Care Coordinator

Upstream Rehabilitation•Colorado Springs, CO

26d•Onsite

About The Position

Orthopedic Rehabilitation Associates, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator for its North Academy clinic in Colorado Springs, Colorado. This entry-level office role supports pleasant, consistent clinic operations and contributes to clinic growth through effective practice management and patient intake. The coordinator works in collaboration with the Clinic Director and supports Upstream Rehabilitation’s mission, vision, and values. The role involves frequent use of multiple computer programs and requires strong customer service, organization, and multitasking skills. The position operates during normal business hours Monday through Friday, with a minimum expectation of 40 hours per week. Special events may occasionally require evening or weekend attendance, and additional hours may be needed. The work is primarily sedentary in an indoor clinic environment, with regular communication and computer use. Full-time positions include an annual paid Charity Day, medical, dental, vision, life, short-term and long-term disability insurance, three weeks of paid time off, paid holidays, and a 401(k) with company match.

Requirements

High school diploma or equivalent.
Communication skills and the ability to relate well to Business Office and Field leadership.
Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
Efficient time management and presentation skills.
Ability to perform the essential functions of the position, with reasonable accommodation where applicable.

Responsibilities

Greet everyone entering the clinic in a friendly and welcoming manner and help create an inviting clinic atmosphere.
Schedule new referrals received by fax or telephone from patients and physician offices, convert referrals into evaluations, and schedule patient visits.
Verify patient insurance coverage and collect payments due at the time of service.
Make welcome calls and monitor and influence arrival rates through a positive customer experience.
Maintain an orderly and organized front office workspace.
Manage the clinic schedule efficiently and manage document routing and non-clinical documentation.
Manage personal overtime and deposits.
Manage caseload, discharge candidates, progress notes, and insurance reporting.
Monitor clinic inventory.
Attend required training with Territory Field Trainers for Raintree and other business process updates.
Complete quarterly compliance training.
Perform other duties as assigned.