Patient Care Coordinator

West Coast Wound•Burbank, CA

13d•$25 - $25

About The Position

The Patient Care Coordinator oversees the daily clinical and operational functions that support the Medical Programs. The role provides leadership, guidance, and mentorship to the team while ensuring compliance with clinical protocols, regulatory requirements, and documentation standards. Serving as the primary liaison between program staff and clinical leadership, the coordinator also functions as a frontline supervisor to maintain high standards of patient care, workflow efficiency, and patient satisfaction. The position requires 25% travel and pays $25 per hour.

Requirements

High school diploma or GED required.
Minimum of three years of clinical Medical Assistant experience required.
Demonstrated ability to lead, coach, mentor, and hold team members accountable in a professional and respectful manner.
Strong organizational, time management, and multitasking abilities in a fast-paced clinical environment.
Excellent verbal and written communication skills.
Proficiency in electronic medical records (EMR) systems and healthcare documentation practices.

Nice To Haves

Associate degree or related healthcare field preferred.
Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), or equivalent certification preferred.
Current CPR/BLS certification preferred.
At least one year of wound care or specialty clinic experience strongly preferred.
Previous lead, charge, or supervisory experience preferred.

Responsibilities

Supervise and support the day-to-day execution of program responsibilities.
Orient, train, and onboard outsourced staff on program-specific workflows, clinical protocols, and documentation requirements.
Conduct or contribute to employee performance evaluations and identify opportunities for professional development and continuing education.
Coordinate and ensure appropriate coverage across all Medical Programs.
Serve as the first point of escalation for staff questions, workflow concerns, and patient-related issues.
Lead regular team huddles and participate in departmental meetings and quality improvement initiatives.
Foster a collaborative, professional, and accountable team environment.
Oversee timely patient follow-up and continuity of care.
Maintain accurate treatment logs, measurement tracking, and prior authorization documentation.
Ensure accurate and complete ICD-10 coding and clinical documentation.
Monitor compliance with organizational policies, regulatory requirements, and documentation standards.
Assist with resolving operational issues and proactively communicate supply needs and workflow concerns to the Program Director.
Ensure adherence to established clinical protocols and best practices.
Support quality assurance initiatives and process improvement efforts.
Monitor documentation accuracy and completeness to support compliance and reimbursement requirements.