Patient Care Coordinator

Integrity Rehab Group • Highlands Ranch, CO

11d

About The Position

Panorama/Integrity Rehab Group, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator to support clinic operations in Highlands Ranch, Colorado. This entry-level office role maintains pleasant and consistent daily clinic operations and supports clinic growth through effective practice management and patient intake. The coordinator collaborates with the Clinic Director to carry out efficient clinic procedures and supports Upstream Rehabilitation’s mission, vision, and values.

The position involves welcoming patients and visitors, scheduling referrals and appointments, verifying insurance coverage, collecting payments, and maintaining an organized front office. It requires multitasking across computer programs, delivering excellent customer service, and managing a range of scheduling, documentation, reporting, and administrative processes. The role operates full-time during normal business hours, Monday through Friday, with a minimum expectation of 40 hours per week. Special events may occasionally require evening or weekend attendance, and additional hours may be needed.

Requirements

• High school diploma or equivalent.
• Communication skills and the ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
• Efficient time-management and presentation skills as a member of a team.
• Ability to perform the essential functions of the position, with reasonable accommodation where applicable.

Responsibilities

• Greet everyone entering the clinic in a friendly and welcoming manner and create an inviting clinic atmosphere.
• Schedule new referrals received by fax or telephone from patients and physician offices, convert referrals into evaluations, and schedule patient visits.
• Verify patient insurance coverage and collect payments, including all money due at the time of service.
• Make welcome calls and monitor and influence arrival rates through a positive customer experience.
• Manage the clinic schedule efficiently and route documents.
• Manage personal overtime, non-clinical documentation, deposits, and clinic inventory.
• Manage caseload, discharge candidates, progress notes, and insurance reporting.
• Maintain an orderly and organized front office workspace.
• Attend required training with Territory Field Trainers for Raintree and other business process updates.
• Complete quarterly compliance training.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day to support a cause meaningful to the employee.
• Medical, dental, vision, life, short-term disability, and long-term disability insurance.
• Three weeks of paid time off plus paid holidays.
• 401(k) with company match.
• Full-time positions may have the opportunity to participate in bonus programs or other incentive plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED