Patient Care Coordinator

Integrity Rehab Group•Tucson, AZ

10d•Onsite

About The Position

Tucson Orthopaedic Institute/Integrity Rehab Group, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator in Tucson, Arizona. This entry-level office role maintains pleasant and consistent daily clinic operations and supports clinic growth through effective practice management and patient intake. The coordinator collaborates with the Clinic Director to carry out efficient clinic procedures and supports Upstream Rehabilitation’s mission, vision, and values. The role includes welcoming patients and visitors, scheduling referrals and patient visits, verifying insurance coverage, collecting payments, and maintaining an organized front office. The position also supports customer service, scheduling and documentation workflows, deposits, caseload reporting, and clinic inventory. The coordinator uses multiple computer programs and office equipment and may attend training and special events. This is a full-time position with normal business hours Monday through Friday and a minimum expectation of 40 hours per week. Special events may require some evening or weekend attendance, and additional hours may be needed. The work takes place indoors and is primarily sedentary, with frequent computer and office-equipment use and occasional walking, standing, and handling items weighing up to 20 pounds.

Requirements

High school diploma or equivalent.
Communication skills and ability to relate well to Business Office and Field leadership.
Ability to multitask, maintain organizational detail, and meet deadlines.
Ability to work with little to no supervision.
Efficient time management and presentation skills as a team member.
Ability to perform the essential functions of the position, with reasonable accommodations where applicable.
Availability to work a minimum of 40 hours per week during normal Monday-through-Friday business hours, with possible additional hours and some evening or weekend events.

Responsibilities

Greet everyone entering the clinic in a friendly and welcoming manner.
Schedule new referrals received by fax or telephone from patients and physician offices.
Verify patient insurance coverage.
Collect patient payments and all money due at the time of service.
Convert referrals into evaluations and schedule patient visits.
Create an inviting clinic atmosphere and make welcome calls.
Monitor and influence arrival rates through a positive customer experience.
Manage the clinic schedule efficiently.
Manage document routing and non-clinical documentation.
Manage personal overtime and deposits.
Manage caseload, discharge candidates, progress notes, and insurance reporting.
Monitor clinic inventory.
Attend required training with Territory Field Trainers for Raintree and other business process updates.
Complete quarterly compliance training.
Maintain an orderly and organized front office workspace.
Perform other duties as assigned.