Patient Care Coordinator - Sales & Service Coordinator Los Gatos

LA ViE MD•Los Gatos, CA

6d•Onsite

About The Position

LA ViE MD is hiring a Patient Care Coordinator for its Los Gatos location. This role is central to the patient experience, serving as a frequent first and last point of contact and helping guide clients from their initial inquiry through ongoing care. The position combines patient service, consultative sales, scheduling, operations, marketing, and business development. The coordinator helps grow the practice by converting inquiries into consultations and treatment packages, educating patients about services, memberships, packages, and products, and maintaining proactive follow-up. The role also supports efficient appointment scheduling, inventory and front-desk operations, community partnerships, marketing activations, and events. The ideal candidate is polished, proactive, organized, dependable, and comfortable building relationships while representing a premium medical-spa brand. This is an hourly, non-exempt position with a stated pay rate of $24 per hour and monthly sales-based bonuses. The employer describes the role as a priority full-time, on-site position of approximately 40 hours per week, while also considering candidates who can work at least four consistent days per week. Clinic hours are typically 10 a.m.–6 p.m. Monday, Tuesday, Thursday, and Friday, with Wednesday hours extending to 8 p.m. The Los Gatos office also has some Saturday hours and participates in events that may take place outside regular office hours. Full-time non-exempt employees are eligible for benefits and product and service discounts; full-time employees are also eligible for five PTO days and three paid holidays.

Requirements

At least 2 years of sales or client-service experience.
Clear, positive written and verbal communication with patients, vendors, and teammates.
Ability to build relationships and create a warm, welcoming, elevated environment.
Ability to work collaboratively and support team responsibilities with patients’ needs as a priority.
Strong organization and ability to multitask in a fast-paced environment.
Dependability and motivation to contribute to team success.
Commitment to punctuality; the posting says providers should arrive 15 minutes before scheduled office hours.
Availability for at least four consistent workdays per week if not working the preferred full-time schedule.
Ability to work on-site at the Los Gatos location.
Interest in skincare and willingness to contribute to client outreach and social media content.

Nice To Haves

Sales or client-service experience in aesthetics, hospitality, luxury retail, wellness, or another client-facing industry involving consultative service and sales.
Interest in the aesthetic or wellness industry and curiosity about treatments and skincare.
Ability to bring forward ideas and approach challenges with an optimistic, solution-oriented perspective.

Responsibilities

Convert incoming leads into booked consultations and treatment packages to contribute to practice growth.
Educate clients about services, memberships, packages, and products using a consultative approach.
Provide a warm, polished patient experience from check-in through check-out.
Explain expected results while complying with applicable procedures and regulations.
Build relationships with patients and learn about their motivations and goals.
Proactively follow up with clients about post-care and their experience.
Encourage patients to complete online reviews during visits.
Coordinate appointments and manage schedules to support efficient clinic operations and patient treatment plans.
Recommend appropriately timed services based on patients’ events and milestones.
Manage inventory and other administrative tasks, including weekly inventory checks.
Cultivate relationships with local businesses, retailers, and community organizations to increase brand visibility and generate patient opportunities.
Identify and develop partnerships aligned with the practice’s brand and clientele.
Represent the clinic professionally and discreetly in the community.
Support and coordinate marketing activations, seasonal offerings, educational events, and webinars.
Prepare for events, set up, engage guests, coordinate with internal team members and partners, and assist with post-event breakdown.
Maintain a clean, organized front desk and help ensure the clinic operates smoothly and professionally.
Contribute to client outreach and engaging social media content.