Patient Care Coordinator
United Digestive•Atlanta, GA
•Onsite
About The Position
The Patient Care Coordinator at United Digestives’ Patient Service Center processes incoming referrals, schedules patient appointments for all visit types, and contacts patients to inform them of active referrals. The role documents patient information, coordinates referrals from primary care physicians and other specialists, and provides scheduling coverage and other Patient Service Center support through cross-training.
Requirements
- High school diploma or GED.
- Computer literacy, including the demonstrated ability to operate healthcare information systems and multiple Microsoft Office applications.
Nice To Haves
- 2–3 years of specialty clinic experience.
- Gastroenterology experience.
- Bilingual skills.
Responsibilities
- Contact patients by phone, email, patient portal, or another secure and approved method to notify them of referrals and schedule appointments.
- Manage rescheduling, cancellations, and no-shows to support successful appointment outcomes.
- Follow referral process protocols to ensure timely patient communication.
- Collect and record accurate patient information in accordance with United Digestive’s Documentation Requirements.
- Answer incoming calls and emails promptly and efficiently, addressing appointment questions and information requests from referring providers.
- Meet or exceed quality and productivity standards set by United Digestive.
- Comply with and promote HIPAA requirements and maintain strict confidentiality of patient information.
- Act as a liaison between the Patient Service Center, referring physician practices, and hospitals.
- Participate in staff meetings as directed by management.
- Engage in marketing activities as directed by the Patient Service Center Manager.
- Cross-train and perform additional Patient Service Center functions, such as phone triage, check-in/check-out, scheduling, pre-certification, and medical records handling, as directed by management.
- Perform additional duties or special projects as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
