Patient Care Coordinator

Results Physiotherapy • Clarksville, TN

18d • Onsite

About The Position

Results Physiotherapy-AST, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator to join its clinic team in Clarksville, Tennessee. This entry-level office role supports the clinic’s daily operations, patient intake, and growth. The coordinator works with the Clinic Director to carry out efficient clinic procedures and support Upstream Rehabilitation’s mission, vision, and values. The position involves customer service, scheduling, insurance verification, payment collection, practice management, documentation, and clinic inventory tasks. It requires multitasking across computer programs and maintaining an inviting, organized clinic environment.

This is a full-time position operating during normal business hours Monday through Friday, with a minimum expectation of 40 hours per week. Special events may require some evening or weekend attendance, and additional hours may be needed. The work is primarily sedentary and performed indoors, with frequent computer and office-equipment use and regular communication with associates and patients.

Requirements

• High school diploma or equivalent.
• Communication skills and ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
• Efficient time management and presentation skills as a member of a team.
• Ability to perform the essential functions of the position, including frequent computer and office-equipment use and constant communication.

Responsibilities

• Greet people entering the clinic in a friendly and welcoming manner.
• Schedule new referrals received by fax or telephone from patients and physician offices.
• Verify patient insurance coverage.
• Collect patient payments and all money due at the time of service.
• Convert referrals into evaluations and schedule patient visits.
• Create an inviting clinic atmosphere and make welcome calls.
• Monitor and influence patient arrival rates through a positive customer experience.
• Manage the clinic schedule efficiently.
• Manage document routing and non-clinical documentation.
• Manage personal overtime and clinic deposits.
• Manage caseload, discharge candidates, progress notes, and insurance reporting.
• Monitor clinic inventory.
• Attend required training with Territory Field Trainers for Raintree and other business process updates.
• Complete quarterly compliance training.
• Maintain an orderly and organized front-office workspace.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day to give back to a meaningful cause.
• Medical, dental, vision, life, short-term disability, and long-term disability insurance.
• Three weeks of paid time off plus paid holidays.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED