Veterinary Patient Care Coordinator
About The Position
Partner Veterinary Emergency and Specialty Center is seeking a Patient Care Coordinator (PCC) for its Richmond, Virginia team. This communication-focused role delivers information across the hospital and to clients whose pets need extended care or coordination across multiple departments. The PCC provides concierge-level client care, delivers timely financial updates, creates and maintains treatment plans and estimates, tracks charges, and conducts involved patient discharges in person or over Zoom. The position involves four 10-hour shifts, rotating weekends, and availability for a swing shift from 3 p.m. to 11 p.m. Partner Veterinary is a women-founded and led business focused on supporting veterinary professionals. The organization provides training, resources, administrative support, and a dedicated Learning and Development Department. Its facility is designed to support interdepartmental collaboration and includes advanced diagnostics such as MRI, CT, and fluoroscopy.
Requirements
- Previous experience as a veterinary assistant or Licensed Veterinary Technician (LVT).
- Experience with auditing or charge capture.
- Comfort with verbal and written communication.
- Compassion and empathy for clients and their pets.
- Ability to work four 10-hour day shifts.
- Ability to work rotating weekend shifts.
- Availability to work swing shift from 3 p.m. to 11 p.m.
- Ability to quickly process, analyze, and respond to unplanned and emergent medical situations to help ensure team member and patient safety.
- Ability to stand for up to 12 hours with limited breaks.
Nice To Haves
- Two or more years of experience in specialty medicine preferred.
Responsibilities
- Provide concierge-level care and communication to clients whose pets require extended care or collaboration across multiple departments.
- Deliver timely financial updates to clients.
- Create, review, and maintain treatment plans and estimates.
- Track, monitor, and update charges as needed.
- Conduct involved patient discharges in person or over Zoom to help clients prepare for successful recovery.
- Communicate flexibly and comfortably with clients about prognoses, procedures, and treatments.
Benefits
- Paid wellness week off after 90 days in the new position, providing 30–40 hours of additional PTO depending on schedule.
- Three weeks of paid vacation, prorated during the first year.
- Shift differential for overnight work.
- Annual uniform allowance.
- Contribution to health insurance.
- 401(k).
- Vision coverage.
- Dental coverage.
- Company-paid life insurance and long-term disability.
- Employees may bring their pet to work during their shift.
- Role-specific training.
- Clear and transparent career development paths.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
