Patient Care Coordinator (Outpatient)

Adventist Health•Los Angeles, CA

2h•$25 - $30

About The Position

The Patient Care Coordinator coordinates admitting and clerical duties to support efficient patient processing and scheduling in an outpatient department. The role communicates with patients and visitors to promote satisfaction and quality of care. The coordinator greets and assists patients and visitors, handles calls and intercom communications, processes physician orders, admits and discharges patients, creates charts, manages records and supplies, and supports appointment scheduling and billing-related information collection. The role also provides clerical and administrative support for departmental meetings, projects, reports, and activities, and helps maintain an orderly waiting area.

Requirements

Hospital Fire and Life Safety (HLFS) certification is required.
High school education, GED, or equivalent is preferred.
An associate’s or technical degree in business, healthcare, or computer science, or an equivalent combination of education and related experience, is preferred.
Associates must receive required vaccinations as a condition of employment and annually thereafter where applicable; medical and religious exemptions may apply.

Nice To Haves

High school education, GED, or equivalent.
Associate’s or technical degree in business, healthcare, or computer science, or an equivalent combination of education and related experience.

Responsibilities

Greet, receive, and escort patients and visitors, notify appropriate personnel of arrivals, and respond to complaints and requests.
Answer multiple phone lines and the intercom and communicate appropriately.
Receive, interpret, verify, and process physicians’ orders; admit and discharge daily patients; and create charts.
Provide clerical support for departmental meetings, projects, and activities.
Complete and forward required information, charts, records, and documents; request prior patient records as needed; and maintain department records, reports, and statistics.
Order and maintain office supplies and equipment inventory.
Determine patients’ insurance status and benefits, identify and collect co-payments, and identify service limits.
Provide forms to billing and other departments and assist with maintaining hospital forms.
Perform confidential clerical duties, including data entry, obtaining signatures on documents and consent forms, filing, and answering phones.
Help schedule patient appointments and departmental reservations, such as classes, programs, and in-services.
Obtain necessary billing, insurance, and demographic information.
Inform patients of examination preparations and remind them when confirming appointments.
Keep waiting rooms neat, clean, and organized, and communicate with people waiting.
Monitor panels for alarms and report them to the appropriate department.
Provide coverage or assistance as needed to maintain department quality standards.
Compile information for reports, manuals, handouts, and meetings.
Assist with research and provide administrative support to special projects.
Perform other job-related duties as assigned.