Patient Care Coordinator

UnitedHealth Group•Rio Rancho, NM

15d•$18 - $32•Onsite

About The Position

The Patient Care Coordinator is part of the front desk team at a Specialty clinic, greeting and registering patients and visitors in a prompt, pleasant, and helpful manner. The role checks patients in and out for multiple providers and services, including Lab, Podiatry, Endocrinology, Diabetic Education, and Neurology. It also answers phones supporting scheduling for the Denver Specialty clinic and the South Specialty clinic. The position is in the Family Medicine department at 1721 Rio Rancho Drive, Albuquerque, New Mexico. Travel may be required for training or coverage at other sites, as needed. The coordinator provides front desk assistance, registers and schedules patients, verifies insurance and eligibility, updates demographics, and ensures required referrals and prior authorizations are in place. The role also handles customer account transactions and cashiering, including cash and credit card settlement and reconciliation. The coordinator follows relevant policies, procedures, and regulations to support patient safety and may analyze medical records and charge entry information for financial reimbursement. The schedule is Monday through Friday, 8 a.m. to 5 p.m. MST. The stated hourly pay range is $18–$32, based on full-time employment and factors such as local labor markets, education, work experience, and certifications. Candidates must pass a drug test before beginning employment.

Requirements

High school diploma or GED.
At least 1 year of customer service experience, with strong in-person and telephone communication skills.
Intermediate proficiency with Microsoft Office applications.
Ability to work independently and as part of a team, using good judgment and accountability.
Ability to multitask and prioritize work to meet deadlines.
Ability to work under pressure in a fast-paced environment.
Ability to work effectively with healthcare providers.
Strong organizational and time-management skills.
Excellent verbal and written communication skills, including the ability to communicate clearly and concisely and to understand and interpret information from others.
Pass a drug test before beginning employment.

Nice To Haves

At least 1 year of experience with electronic health records.
At least 1 year of related healthcare experience, including scheduling.
At least 1 year of experience handling and triaging telephone calls and using a multi-system phone line.
Knowledge of medical terminology.
Ability to handle cash and count money at high volumes, including mathematical computations.
Bilingual English/Spanish.

Responsibilities

Greet, register, instruct, and direct patients and visitors in a prompt, pleasant, and helpful manner.
Check in and check out patients for multiple Specialty clinic providers and services, including Lab, Podiatry, Endocrinology, Diabetic Education, and Neurology.
Answer phones supporting scheduling for the Denver Specialty clinic and the South Specialty clinic.
Register and schedule patients; verify insurance, electronic eligibility, and arriving patients; update patient demographics; and ensure required referrals and prior authorizations are in place.
Manage the no-show list and schedule wait-list, follow-up, x-ray, and referral appointments.
Handle customer account transactions and provide customer assistance; perform and/or oversee cashiering operations.
Receive cash payments, issue receipts, and post cash payment data.
Reconcile the daily cash deposit according to cash balance policies and procedures.
Settle EDC credit card machines and reconcile transactions against settlement.
May analyze medical records and charge entry information for financial reimbursement in accordance with guidelines and procedures.
Follow policies, procedures, and regulations to support patient safety and compliance.
May attend departmental meetings and provide constructive recommendations for improvement.
Perform other duties as assigned.
Travel to other sites for training or coverage, as needed.

Benefits

Paid time off accrued beginning with the first pay period.
Eight paid holidays.
Medical plan options.
Health Spending Account or Health Savings Account participation.
Dental insurance.
Vision insurance.
Life and AD&D insurance.
Short-term disability coverage.
Long-term disability coverage.
401(k) savings plan.
Employee Stock Purchase Plan.
Education reimbursement.
Employee discounts.
Employee Assistance Program.
Employee Referral Bonus Program.
Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
Comprehensive benefits package, performance rewards, and incentive and recognition programs, subject to eligibility requirements.