Patient Care Coordinator - Maple Grove Pediatrics

Park Dental • Maple Grove, MN

1d • Onsite

About The Position

The Dental Specialists Maple Grove Pediatrics is seeking a friendly, organized, and customer-focused Patient Care Coordinator to join our team. As the first point of contact for our patients, you will play a vital role in creating a welcoming experience while helping patients navigate their specialty dental care journey. At The Dental Specialists, our Patient Care Coordinators are essential members of the patient care team. We understand that exceptional patient experiences begin with compassionate service, clear communication, and attention to detail. As a leading specialty dental organization, we are committed to supporting our team members through collaboration, professional development, and a shared dedication to delivering outstanding care.

Requirements

• Warm, friendly, and professional with a passion for helping others
• Ability to remain calm and adaptable in a fast-paced environment
• Strong organizational skills with exceptional attention to detail
• Excellent verbal and written communication skills
• Strong multitasking and schedule coordination abilities
• Positive attitude and commitment to outstanding customer service
• Comfort learning and utilizing new technology and software systems
• Proficiency with Microsoft Office and general data entry skills
• Strong problem-solving skills and a proactive approach to supporting patients and teammates
• Previous experience in customer service, healthcare, hospitality, retail, or administrative roles is preferred

Nice To Haves

• Dental experience is welcome but not required.
• Dental insurance knowledge is a plus, but not required

Responsibilities

• Create a welcoming and positive experience for patients by greeting, checking in, and assisting them throughout their visit
• Coordinate and manage patient schedules, including appointment scheduling, confirmations, and follow-up communication
• Answer patient questions regarding appointments, billing, and insurance benefits
• Verify insurance coverage and assist with patient account management
• Accurately enter and maintain patient information and records
• Collaborate with doctors and team members to ensure efficient office operations and exceptional patient care
• Utilize scheduling and practice management software to support daily operations
• Assist with resolving patient concerns and identifying solutions that support a positive patient experience

Benefits

• Competitive compensation and a comprehensive benefits package
• Medical, dental, vision, and orthodontia coverage
• Paid time off and paid holidays
• 401(k) with company match and Roth options
• Health savings account and flexible spending account options
• Life insurance and short- and long-term disability coverage
• Pet insurance
• Employee Stock Purchase Plan (ESPP) purchase options
• Company-supported continuing education and professional development
• Opportunities for growth and career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed