Patient Care Coordinator

Beltone • Shrewsbury, PA

8d • $42,500 - $45,000

About The Position

The Patient Care Coordinator performs routine daily office duties while interacting with patients and serves as the face and voice of the hearing aid clinics. The role helps patients improve their quality of life and supports the clinic’s hearing-care services. The position is full-time in Shrewsbury, Pennsylvania, with a Monday–Friday schedule from 8:30 AM to 5:00 PM.

Requirements

• High school diploma or GED equivalent.
• Ability to type.
• Ability to use administrative tools and systems such as Google Drive, Google Docs, and Google Sheets, and manage associated files.
• Detail-oriented with excellent organizational skills and discretion when handling confidential patient records.
• Ability to multitask effectively and confidently.
• Enjoy interacting with senior patients.
• Engaging, outgoing personality.
• Comfortable making limited outgoing marketing calls.
• Ability to pass a criminal background check.
• Effective verbal and written communication in English.

Nice To Haves

• At least 2 years of data entry or administrative experience in a healthcare office setting.
• At least 2 years of customer service experience.
• Bilingual Spanish skills.
• Medical coding and billing experience.

Responsibilities

• Greet patients as they enter the clinic.
• Answer telephones, take messages, transfer calls, and confirm appointments.
• Collect detailed demographic information.
• Schedule patient appointments.
• Establish and maintain physical patient files in accordance with HIPAA rules and regulations.
• Enter data and maintain electronic patient files in the CRM system.
• Make outgoing warm marketing calls to patients who have not visited the clinic recently.
• Use computer software to create spreadsheets, manage databases, and prepare reports, documents, and presentations.
• Process, file, and track patient insurance benefit claims, including workers’ compensation claims.
• Work with the Hearing Care Practitioner to maintain clinic orderliness and cleanliness.
• Obtain billing information from patients and process payments.
• Perform duties using knowledge of medical terminology and clinic procedures.

Benefits

• Monthly bonus program eligibility.
• Paid time off after 90 days.
• Paid major holidays.
• QSEHRA medical reimbursement program.
• Paid training and professional development support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED