Patient Care Coordinator
AltaMed•Commerce, CA
•$25 - $31
About The Position
The Patient Care Coordinator (PCC) serves as a liaison between prospective patients, patients, AltaMed, and the community. The role provides patients with a channel to seek solutions to problems, concerns, and unmet needs, and advocates for patients and their families on non-medical issues. The PCC assists patients and family members with matters related to their overall experience at AltaMed, including quality of care, staff interactions, access to care, enrollment assistance, general assistance, and information.
Requirements
- Minimum high school diploma.
- Certified Application Assessor (CAC) certification is preferred or must be obtained within 90 days of employment.
Nice To Haves
- B.S./B.A. degree in healthcare or business administration, or a related field of study.
- At least 3 years of direct outreach, marketing, or sales experience in the healthcare industry.
- At least 3 years of customer service experience.
- Bilingual Spanish/English, English/Mandarin Chinese, English/Cantonese, or English/Vietnamese.
- Experience working with underserved populations.
Responsibilities
- Act as a liaison between prospects, patients, AltaMed, and the community it serves.
- Provide patients with a channel to seek solutions to problems, concerns, and unmet needs.
- Advocate for patients and their families regarding non-medical issues.
- Assist patients and family members with concerns related to their overall AltaMed experience, including quality of care, staff interaction, access to care, enrollment assistance, general assistance, and information.
Benefits
- Medical, dental, and vision insurance.
- 403(b) retirement savings plan with employer matching contributions.
- Flexible Spending Accounts.
- Commuter Flexible Spending.
- Career advancement and development opportunities.
- Paid Time Off and holidays.
- Paid CME days.
- Malpractice insurance and tail coverage.
- Tuition reimbursement program.
- Corporate employee discounts.
- Employee referral bonus program.
- Pet Care Insurance.
- May qualify for discretionary bonuses or incentives.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
