Patient Care Coordinator
About The Position
Orthopedic Rehabilitation Associates, a brand partner of Upstream Rehabilitation, is hiring a Patient Care Coordinator in Colorado Springs, Colorado. The Patient Care Coordinator is an entry-level office role responsible for maintaining pleasant and consistent daily clinic operations and supporting clinic growth through effective practice management and patient intake. The role works in collaboration with the Clinic Director to carry out efficient clinic procedures and support Upstream Rehabilitation’s mission, vision, and values. The coordinator welcomes patients and visitors, schedules referrals and patient visits, verifies insurance coverage, collects payments, manages clinic schedules and documentation, and helps create a positive patient experience. The role involves multitasking across computer programs and office equipment, maintaining an organized workspace, and completing required training and compliance activities. This full-time position operates during normal business hours Monday through Friday, with at least 40 hours expected weekly. Special events may require evening or weekend attendance, and additional hours may be needed.
Requirements
- High school diploma or equivalent.
- Strong communication skills and ability to relate well to Business Office and Field leadership.
- Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
- Efficient time-management and presentation skills as a member of a team.
- Ability to perform sedentary work, sit frequently while being able to stand as needed, communicate and hear accurately, and use a computer and office equipment with repetitive typing and near-vision tasks.
- Ability to occasionally walk, stand, and push, pull, lift, or carry 0–20 pounds; rare physical activities include crawling, crouching, kneeling, stooping, climbing stairs or ladders, reaching above shoulder height, and lifting under 10 pounds from waist to shoulder.
Responsibilities
- Greet everyone entering the clinic in a friendly and welcoming manner and create an inviting clinic atmosphere.
- Schedule new referrals received by fax or telephone from patients and physician offices, convert referrals into evaluations, and schedule patient visits.
- Verify insurance coverage and collect patient payments, including all money due at the time of service.
- Make welcome calls and monitor and influence patient arrival rates through a positive customer experience.
- Manage the clinic schedule efficiently, including caseload, discharge candidates, progress notes, and insurance reporting.
- Manage document routing and non-clinical documentation.
- Manage deposits and personal overtime.
- Monitor clinic inventory and maintain an orderly, organized front-office workspace.
- Attend required training with Territory Field Trainers for Raintree and other business-process updates.
- Complete quarterly compliance training.
- Perform other duties as assigned.
Benefits
- Annual paid Charity Day to support a meaningful cause.
- Medical, dental, vision, life, short-term disability, and long-term disability insurance.
- Three weeks of paid time off and paid holidays.
- 401(k) with company match.
- Opportunity for full-time positions to participate in bonus programs or other incentive plans.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
