Patient Care Coordinator

BluePearl Vet, LLC • Southfield, MI

5d

About The Position

BluePearl Pet Hospital is seeking an experienced Patient Care Coordinator for its emergency and specialty hospital. The coordinator serves as a liaison between the front and back of the hospital, helping facilitate client and patient flow among the waiting room, exam rooms, client service representative staff, and clinical staff. The role includes triaging medical phone calls, coordinating communication between clients and doctors, and conducting follow-up calls for emergency visits at both locations. Evening, weekend, and holiday work across both locations may be required as part of the normal workweek.

Requirements

• Experienced Patient Care Coordinator.
• Must possess unrestricted, current authorization to work in the United States and not require future sponsorship for an employment-based green card.

Responsibilities

• Monitor clients in the waiting and exam rooms, provide refreshments and marketing materials, and update clients on wait times and patient status.
• Communicate with doctors and technical staff to minimize wait times and improve patient flow, including addressing long waits.
• Coordinate patient flow among multiple specialties.
• Manage the Cornerstone hospital census.
• Facilitate discharge appointments for all services.
• Coordinate patient discharges with the technical team.
• Manage the patient discharge and visit board and exam rooms to support comfortable, timely visits and discharges.
• Check the emergency doctor message bin, triage messages for doctors, and facilitate solutions for clients.
• Receive and address patient-care telephone calls from the general public.
• Call clients from the previous day's emergency visits to gather follow-up feedback for both locations.

Benefits

• Trupanion pet insurance and associate discounts on pet treatments, procedures, and food.
• Career advancement opportunities, talent development programs, and leadership workshops.
• Annual continuing education allowance, free continuing education sessions, BluePearl University training, and access for clinicians to more than 2,000 medical journals.
• Medical, dental, vision, and life insurance options.
• Parental leave benefits.
• Flexible work schedules.
• 401(k) and retirement planning.
• Paid time off and floating holiday plans.
• Health and well-being resources, including support for stress management, mental health awareness, compassion fatigue, burnout, communication, and conflict management.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed