Patient Care Coordinator (Medical)

Comprehensive Community Health Centers • Arleta, CA

2d • Onsite

About The Position

The Patient Care Coordinator (Medical) exchanges pertinent non-routine information, answers questions, and offers guidance to individuals on a continual basis, either face-to-face, through written correspondence, or via telephone. This role involves greeting, instructing, directing, and scheduling patients.

Requirements

• High School Diploma or GED
• Experience in operating a computer and word processing.
• Must speak Spanish, Armenian, or Russian

Nice To Haves

• Two years experience in a medical office setting
• Medical Assistant Certification
• Certification through AAMA

Responsibilities

• Monitor patient/provider schedule, following office policies.
• Ensure the registration and lobby areas are appropriately maintained.
• Greet and sign in patients, providing exceptional patient experience.
• Check in patients, verify and update necessary information in the medical record through PM system.
• Ensure all necessary household and income information is current.
• Collect co-pays, deductibles, and payments as required.
• Obtain and verify patient’s current insurance information.
• Prepare welcome packets for future patients.
• Register patient data through PM system, including scanning of all documents.
• Answer and screen telephone calls, take messages, and provide information.
• Sort and deliver mail to Office Manager.
• Attend meetings as required.
• Prepare daily batches for business office.
• Prepare requested daily statistical information.
• Notify the Office Manager of possible problems: Patient Relations, Patient Flow, Other Employees, etc.
• Know rules and procedures for release of information.
• Acquire appropriate signatures.
• Submit appropriate information per procedure.
• Report equipment or supplies needed to Office Manager.
• Report malfunctioning equipment to Office Manager.
• Obtain charge information, coding, and data entry.
• Complete billing and collection processes and prepare for distribution to appropriate sources.
• Stay in compliance with all HIPAA regulations.
• Perform other assigned duties under the direction of the Office Manager or Physician.

Benefits

• Medical, Dental and Vision – 100% paid by Employer
• Life Insurance and Accidental Dismemberment – 100% paid by Employer
• Paid Holidays
• Paid Time Off
• Wellness Day Off
• 401(k) and 401(k) matching
• Flexible Spending Account
• Fringe Marketplace Stipend
• Supplemental Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED