Patient Care Coordinator - Medical

JAMESTOWN SKLALLAM TRIBE•Sequim, WA

3d•$21 - $27•Onsite

About The Position

Jamestown Family Health Clinic is seeking a Patient Care Coordinator (PCC) to be the welcoming first point of contact for our patients. This role is ideal for someone passionate about providing exceptional customer service in a healthcare setting, who thrives in a fast-paced environment, enjoys helping others, and possesses excellent organizational and communication skills.

Requirements

High School Diploma or equivalent required.
Minimum two (2) years of customer service experience required.
Experience handling cash/payments and operating standard office equipment.
Proficiency with Microsoft Office Suite, 10-key, and keyboarding at 40+ words per minute.
Excellent verbal and written communication skills.
Strong organizational skills with the ability to prioritize multiple tasks.
Ability to successfully pass a criminal background investigation.

Nice To Haves

Associate's Degree preferred.
One (1) year of reception experience in a clinic setting preferred.
Washington State Medical Assistant Certification eligibility for Level A.C.E.
Knowledge of medical terminology and medical billing processes.
Strong time management, decision-making, and problem-solving skills.

Responsibilities

Answering and routing incoming calls on a multi-line phone system while accurately taking messages.
Greeting patients and visitors in a professional, friendly, and courteous manner.
Checking patients in for appointments efficiently and accurately.
Collecting, verifying, and entering patient demographic and insurance information.
Scheduling appointments for more than 25 healthcare providers.
Scanning insurance cards into the electronic health record (EHR).
Assisting patients with general needs, including completing forms and other support tasks.
Collecting and posting patient co-payments and outstanding balances accurately.
Participating in clinic meetings.
Following all Jamestown S'Klallam Tribe policies and procedures, including safety standards, HIPAA compliance, and the Occupational Exposure Control Plan.
Performing other duties as assigned.