Patient Care Coordinator (Medical)

Comprehensive Community Health Centers•Bell, CA

19h•Onsite

About The Position

The Patient Care Coordinator (Medical) exchanges pertinent non-routine information, answers questions, and offers guidance through face-to-face interactions, written correspondence, or telephone calls with individuals on a continual basis. This role involves greeting, instructing, directing, and scheduling patients. The coordinator monitors patient/provider schedules, ensures registration and lobby areas are maintained, and greets and signs in patients, providing an exceptional patient experience. Key responsibilities include checking in patients, verifying and updating medical records in the PM system, collecting payments, obtaining and verifying insurance information, preparing welcome packets, registering patient data, answering and screening telephone calls, sorting mail, attending meetings, preparing daily batches for the business office, and preparing statistical information. The coordinator also notifies the Office Manager of potential issues, understands rules for release of information, submits appropriate information, and reports needed supplies or malfunctioning equipment. Additionally, they obtain charge information, perform coding and data entry, complete billing and collection processes, and ensure compliance with HIPAA regulations. Other assigned duties under the direction of the Office Manager or Physician will also be performed.

Requirements

High School Diploma or GED
Two years experience in a medical office setting preferred
Medical Assistant Certification preferred
Certification through AAMA preferred
Experience in operating a computer and word processing
Must be bilingual in English and Spanish
Ability to find solutions when barriers are identified.
Strong documentation skills.
Ability to multi-task and prioritize when needed.
Ability to independently seek out resources and work collaboratively.
Ability to read, understand and follow oral and written instructions.
Experience and work ethics that supports working within a high functioning, team-oriented environment.
Demonstrates a willingness and ability to work under supervision.
Ability to develop and maintain good working relationships with staff.
Ability to use computer and learn new software programs.
Excellent interpersonal skills reflecting clarity and diplomacy and the ability to communicate accurately and effectively with all levels of staff and management.
Demonstrates ability to work in a regulatory climate that includes oversight of state and federal entities, payer contracts etc.
Possesses ability to communicate effectively, both verbally and in writing.
Possesses genuine respect for others and acceptance of their individual social and cultural traits.
Proficient knowledge of Microsoft Outlook.
Able to travel and attend professional meetings, conferences, trainings and clinic sites.
Demonstrate flexibility, enthusiasm, and willingness to cooperate while working with others in multi-disciplinary teams.
Flexible and able to multi-task; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities and guiding investment in people and systems.
Performs other related duties as assigned.

Nice To Haves

Medical Assistant Certification preferred
Certification through AAMA preferred

Responsibilities

Monitor patient/provider schedule, following office policies.
Ensure the registration and lobby areas are appropriately maintained.
Greet and Sign In patients, providing exceptional patient experience.
Check in patients, verify and update necessary information in the medical record through PM system.
Ensure all necessary household and income information is current.
Collect co-pays, deductibles and payments as required.
Obtain and verify patient’s current insurance information.
Prepare welcome packets for future patients.
Register patient data through PM system, including scanning of all documents.
Answer and screen telephone call, takes messages and provides information.
Sort and deliver mail to Office Manager.
Attend meetings as required.
Prepare daily batches for business office.
Prepare requested daily statistical information.
Notify the Office Manager of possible problems: Patient Relations, Patient Flow, Other Employees, etc.
Know rules and procedures for release of information.
Acquire appropriate signatures.
Submit appropriate information per procedure.
Report equipment or supplies needed to Office Manager.
Reports malfunctioning equipment to Office Manager.
Obtains charge information, coding and data entry.
Completes billing and collection processes and prepares for distribution to appropriate sources.
Stays in compliance with all HIPAA regulations.
Performs other assigned duties under the direction of the Office Manager or Physician.