PATIENT CARE COORDINATOR (MEDICAL)

Comprehensive Community Health Centers Inc.•Los Angeles, CA

2d•Onsite

About The Position

The Patient Care Coordinator (Medical) exchanges pertinent non-routine information, answers questions, and offers guidance to individuals continually through face-to-face interactions, written correspondence, or telephone calls. This role involves greeting, instructing, directing, and scheduling patients.

Requirements

High School Diploma or GED
Experience in operating a computer and word processing.
Must be bilingual in Spanish/English
Greet patients before they greet you
Listen, respond, and make eye contact with every patient
Personalize interactions with each patient
Explain to each patient the process of care
Provide patients with updates throughout their visit

Nice To Haves

Two years experience in a medical office setting preferred
Medical Assistant Certification preferred
Certification through AAMA preferred

Responsibilities

Monitor patient/provider schedule, following office policies.
Ensure the registration and lobby areas are appropriately maintained.
Greet and Sign In patients, providing exceptional patient experience.
Check in patients, verify and update necessary information in the medical record through PM system.
Ensure all necessary household and income information is current.
Collect co-pays, deductibles and payments as required.
Obtain and verify patient’s current insurance information.
Prepare welcome packets for future patients.
Register patient data through PM system, including scanning of all documents.
Answer and screen telephone calls, take messages and provide information.
Sort and deliver mail to Office Manager.
Attend meetings as required.
Prepare daily batches for business office.
Prepare requested daily statistical information.
Notify the Office Manager of possible problems: Patient Relations, Patient Flow, Other Employees, etc.
Know rules and procedures for release of information.
Acquire appropriate signatures.
Submit appropriate information per procedure.
Report equipment or supplies needed to Office Manager.
Reports malfunctioning equipment to Office Manager.
Obtains charge information, coding and data entry.
Completes billing and collection processes and prepares for distribution to appropriate sources.
Stays in compliance with all HIPAA regulations.
Performs other assigned duties under the direction of the Office Manager or Physician.