Patient Care Coordinator
About The Position
The Patient Care Coordinator supports patient access and office operations by welcoming patients, coordinating appointments and referrals, assisting with insurance processes, and maintaining accurate patient information. The role provides customer service to patients and families and supports physician schedules and appointment work queues. The schedule is Monday through Thursday, 7:30 a.m. to 4:30 p.m., and Friday, 7:30 a.m. to 1:30 p.m. The position is located at 624 S Tonopah Dr, Las Vegas, NV 89106. Hourly pay ranges from $18.00 to $32.00 based on full-time employment and multiple factors, including local labor markets, education, and experience.
Requirements
- High school diploma or GED.
- At least 2 years of healthcare experience; oncology or radiation oncology experience is preferred.
- At least 2 years of experience working with insurance referrals, prior authorizations, or patient access.
- At least 2 years of experience working with commercial insurance, Medicare, Medicaid, and managed care plans.
- Basic proficiency with Microsoft Office.
Nice To Haves
- Oncology experience.
- Radiation oncology experience.
- Epic and/or Aria experience.
- Multi-location scheduling experience.
- Prior patient care coordination experience.
- Knowledge of insurance verification.
Responsibilities
- Greet patients and check them in and out.
- Answer and route phone calls.
- Schedule consultations, simulations, treatments, and follow-up appointments.
- Coordinate referrals and obtain medical records.
- Support insurance verification and authorizations.
- Maintain accurate patient demographic information.
- Manage physician schedules.
- Review appointment work queues.
- Provide excellent customer service to patients and families.
- Collect co-pays and outstanding balances in accordance with office policies.
Benefits
- Paid time off accrued beginning with the first pay period.
- Eight paid holidays.
- Medical plan options and participation in a Health Spending Account or Health Savings Account.
- Dental, vision, life and AD&D insurance.
- Short-term and long-term disability coverage.
- 401(k) savings plan.
- Employee stock purchase plan.
- Education reimbursement.
- Employee discounts.
- Employee assistance program.
- Employee referral bonus program.
- Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
- Incentive and recognition programs.
- 401(k) contribution, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
