Patient Care Coordinator

InnovaCare Health•Jacksonville, FL

11d

About The Position

The Patient Care Coordinator (PCC) is the first point of contact for patients and visitors arriving at InnovaCare Health facilities. The role also supports patients by assessing, facilitating, planning, and advocating for their individual and ongoing health needs. The PCC manages front-desk operations, patient registration and intake, provider schedules, appointment scheduling, patient payments, and medical records. They help patients address potential healthcare-system, financial, and social barriers, and coordinate with Medical Assistants and other staff. The position may also involve managing a cashier box, balancing deposits, and preparing bank deposits in accordance with company policies. Other related duties may be assigned.

Requirements

High school diploma or GED equivalent.
Strong customer-service focus.
Effective written and oral communication skills.
Teamwork orientation.
Organized, with the ability to manage competing priorities.
Knowledge of medical terminology.
Knowledge of ICD-10 and CPT coding.
Expert computer literacy in electronic health records.
Ability to react calmly and effectively in emergency situations.
Basic mathematical skills.
Knowledge of safe work practices in a clinic setting.
Ability to follow through with delegated tasks.

Nice To Haves

At least 2–3 years in a medical-related customer service role.
Bilingual in English and Spanish; preferred but not required.

Responsibilities

Welcome patients and visitors to the clinic and manage the waiting room so wait times remain within 15 minutes of arrival; notify patients and visitors of delays.
Manage front-desk workflow and communicate with Medical Assistants.
Manage providers' daily schedules.
Obtain, record, and update patients' personal and financial information to maintain accurate registration.
Help patients address healthcare-system, financial, or social barriers, including requesting interpreters, arranging transportation services or prescription assistance, and facilitating a PCP change when needed.
Assist patients with intake processes, including scanning required documents.
Collect patient financial responsibilities, such as co-payments, co-insurance, and deductibles, and issue receipts.
May manage a cashier box or similar location, balance daily deposits, and prepare bank deposits according to company policies.
Process walk-in patients and visitors, greet them, answer phone calls promptly and professionally, and schedule appointments when applicable and according to guidelines.
Answer phones and schedule appointments; may assist the case manager with scheduling hospital follow-up.
Maintain medical records, including filing or scanning records and preparing them for the schedule.
Ensure correspondence is scanned and/or filed in a timely manner.
Process medical-record release requests and maintain appropriate logs.
Perform other related duties as assigned.