Patient Care Coordinator

Benchmark Physical Therapy•Roswell, GA

18d

About The Position

BenchMark Physical Therapy, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator to join its team in Roswell, Georgia. This entry-level office role maintains pleasant, consistent daily clinic operations and supports clinic growth by carrying out practice management and patient intake processes. The coordinator works with the Clinic Director to support efficient clinic procedures and the mission, vision, and values of Upstream Rehabilitation. The role involves welcoming patients and visitors, scheduling referrals and patient visits, verifying insurance coverage, collecting payments, and maintaining an organized front office. It also includes managing clinic schedules, documents, deposits, inventory, and reporting, as well as completing required training and compliance activities. The position operates during normal business hours Monday through Friday, with a minimum expectation of 40 hours per week. Special events may require some evening or weekend attendance, and additional hours may be needed.

Requirements

High school diploma or equivalent.
Strong communication skills and ability to relate well to Business Office and Field leadership.
Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
Efficient time management and presentation skills as a member of a team.
Ability to perform sedentary work, including prolonged sitting with the ability to alternate with standing as needed.
Ability to communicate constantly with associates and to hear and speak accurately to exchange information.
Ability to frequently operate a computer and office equipment, including printers, phones, keyboards, mice, and copy machines, using gross and fine manipulation.
Ability to type repetitively and constantly view a computer screen and read items on screen.
Ability to comprehend information and use judgment to respond appropriately in various situations.
Ability to occasionally walk, stand, push or pull 0–20 pounds, and lift or carry 0–20 pounds.
Ability to perform infrequent physical activities including crawling, crouching, kneeling, stooping, climbing stairs or ladders, reaching above shoulder height, and lifting under 10 pounds from waist to shoulder.
Ability to work Monday through Friday during normal business hours for at least 40 hours per week, with possible additional hours and occasional evening or weekend events.

Responsibilities

Greet everyone entering the clinic in a friendly and welcoming manner and create an inviting clinic atmosphere.
Schedule new referrals received by fax or telephone from patients and physician offices, convert referrals into evaluations, and schedule patient visits.
Verify patient insurance coverage and collect all money due at the time of service.
Make welcome calls and monitor and influence arrival rates by creating a positive customer experience.
Maintain an orderly and organized front office workspace.
Manage clinic schedules efficiently, route documents, and manage non-clinical documentation.
Manage personal overtime and deposits.
Manage caseload, discharge candidates, progress notes, and insurance reporting.
Monitor clinic inventory.
Attend required training with Territory Field Trainers for Raintree and other business process updates.
Complete quarterly compliance training.
Perform other duties as assigned.