Patient Care Coordinator

LC SERVICES 1 LLC•Hickory, NC

20d

About The Position

Legacy Oral and Facial Surgery is seeking a professional, courteous, and self-motivated Patient Care Coordinator to manage front-office operations and deliver an exceptional patient experience. The role includes welcoming patients, answering phone calls, scheduling appointments, maintaining records, and managing financial interactions. The coordinator serves as the first point of contact for patients, responds to requests and concerns, and escalates issues to the Practice Manager when necessary. They review treatment plans, insurance coverage, and patient balances; determine and document expected patient expenses; process payments; present payment options; and arrange payment plans according to practice protocols. The role also involves optimizing daily doctor and hygiene schedules, arranging follow-up care, maintaining continuing-care and overdue-treatment lists, and ensuring appointments are supported by complete radiographs, lab cases, paperwork, patient information, and any required medical clearances. The coordinator sends requested records, updates patient files, checks in lab cases, and supports the Team Lead with administrative tasks.

Requirements

Bilingual Spanish speaking required.
High school diploma or equivalent.
Experience in the dental or oral surgery field, with knowledge of insurance, OMSVision, and Office 365.
Background in dental and medical insurance verification.
Detail-oriented with strong organizational skills.
Excellent typing skills.
Proficient in Microsoft Office, including Office 365 and Teams.
Strong verbal and written communication skills.
Team player with a flexible, self-motivated attitude.
Ability to manage time effectively in a fast-paced environment.
Strong work ethic, punctuality, and dedication.
Willingness to learn and accept constructive criticism.
Must be willing to complete a background check.

Responsibilities

Serve as the first point of contact, answer phone calls, and address patient requests, concerns, and needs professionally and courteously.
Triage patient inquiries and escalate issues to the Practice Manager when necessary.
Review and discuss treatment plans, insurance coverage, and patient balances so patients understand their financial responsibilities.
Determine and document co-pays, deductibles, and out-of-pocket expenses for upcoming appointments.
Process and record payments made in person, by mail, or over the phone.
Present payment options and arrange payment plans according to practice protocols.
Monitor and optimize the daily schedule, coordinating doctor and hygiene schedules to meet utilization goals.
Ensure follow-up appointments are scheduled for hygiene patients and update records as needed.
Maintain continuing-care and overdue-treatment lists, and schedule preauthorized treatment promptly after insurance approval.
Verify radiographs, lab cases, paperwork, and patient information are complete and up to date before appointments.
Ensure required medical clearances are obtained before patient appointments.
Send requested records to patients and update patient files.
Check in lab cases and update records with relevant information.
Support the Team Lead with additional administrative tasks as required.
Perform other duties as assigned.