Patient Care Coordinator

Upstream Rehabilitation • Dallas, GA

18d • Onsite

About The Position

Results Physiotherapy, a brand partner of Upstream Rehabilitation, is hiring a Patient Care Coordinator in Dallas, Texas. This entry-level office role supports daily clinic operations, patient intake, and clinic growth by carrying out practice management processes in collaboration with the Clinic Director. The position supports Upstream Rehabilitation’s mission, vision, and values and requires strong customer service, organization, and multitasking skills.

The Patient Care Coordinator welcomes patients and visitors, schedules referrals and patient visits, verifies insurance coverage, collects payments, and helps maintain an inviting, organized clinic. The role also manages scheduling, documentation, deposits, inventory, and other practice-management tasks, and completes required training and compliance activities. This is a full-time position operating during normal business hours Monday through Friday, with a minimum expectation of 40 hours per week. Special events may require some evening or weekend attendance, and additional hours may be needed.

The role is primarily sedentary and performed indoors. It involves frequent computer and office-equipment use, repetitive typing, and constant communication and viewing of a computer screen. Occasional duties may involve walking, standing, and handling loads of up to 20 pounds; some movements such as crouching, kneeling, climbing, and reaching overhead are rarely required.

Requirements

• High school diploma or equivalent.
• Strong communication skills and the ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
• Efficient time-management and presentation skills.
• Ability to perform sedentary work, including constant sitting with the ability to alternate with standing as needed.
• Ability to communicate and hear accurately, frequently operate a computer and office equipment, type repetitively, and view and read a computer screen.
• Ability to comprehend information and use judgment to respond appropriately in different situations.
• Ability to occasionally walk, stand, push or pull up to 20 pounds, lift up to 20 pounds from floor to waist, and carry loads up to 20 pounds.
• Ability to rarely crawl, crouch, kneel, stoop, climb stairs or ladders, reach above shoulder height, or lift under 10 pounds from waist to shoulder.

Responsibilities

• Greet everyone entering the clinic in a friendly and welcoming manner and create an inviting clinic atmosphere.
• Schedule new referrals received by fax or telephone from patients and physician offices, convert referrals into evaluations, and schedule patient visits.
• Verify patient insurance coverage.
• Collect all money due at the time of service and manage deposits.
• Make welcome calls and monitor and influence arrival rates by providing a positive customer experience.
• Manage the clinic schedule efficiently.
• Manage document routing and non-clinical documentation.
• Manage personal overtime.
• Manage caseload, discharge candidates, progress notes, and insurance reporting.
• Monitor clinic inventory.
• Attend required training with Territory Field Trainers for Raintree and other business-process updates.
• Complete quarterly compliance training.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day to support a cause meaningful to the employee.
• Medical, dental, vision, life, short-term disability, and long-term disability insurance.
• Three weeks of paid time off plus paid holidays.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED