Patient Care Coordinator

Upstream Rehabilitation • Cookeville, TN

11d • Onsite

About The Position

Results Physiotherapy, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator to support clinic operations in Cookeville, Tennessee. This entry-level office role helps maintain pleasant, consistent daily clinic operations and supports clinic growth through efficient practice management and patient intake. The coordinator works with the Clinic Director and provides friendly customer service to patients, visitors, physician offices, and colleagues.

Daily work includes welcoming people entering the clinic, scheduling new referrals and patient visits, verifying insurance coverage, collecting patient payments, and maintaining an orderly front office. The role also involves managing clinic schedules and documentation, handling deposits and insurance reporting, monitoring arrival rates and inventory, and completing required training and compliance activities.

This is a full-time position operating during normal business hours Monday through Friday, with a minimum expectation of 40 hours per week. Special events may occasionally require evening or weekend attendance, and additional hours may be needed. The role is primarily sedentary and performed indoors, with frequent computer and office-equipment use and occasional light lifting and movement.

Requirements

• High school diploma or equivalent.
• Communication skills and ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, and meet deadlines.
• Ability to work with little to no supervision.
• Efficient time management and presentation skills.
• Ability to perform the essential functions of the position, with reasonable accommodation where applicable.

Responsibilities

• Greet everyone entering the clinic in a friendly and welcoming manner.
• Schedule new referrals received by fax or telephone from patients and physician offices.
• Verify patient insurance coverage.
• Collect patient payments and all money due at the time of service.
• Convert referrals into evaluations and schedule patient visits.
• Create an inviting clinic atmosphere and make welcome calls.
• Monitor and influence arrival rates by creating a positive customer experience.
• Manage the clinic schedule efficiently.
• Manage document routing and non-clinical documentation.
• Manage deposits and personal overtime.
• Manage caseload, discharge candidates, progress notes, and insurance reporting.
• Monitor clinic inventory.
• Attend required training with Territory Field Trainers for Raintree and other business process updates.
• Complete quarterly compliance training.
• Maintain an orderly and organized front office workspace.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day.
• Medical, dental, vision, life, short-term disability, and long-term disability insurance.
• Three weeks of paid time off plus paid holidays.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED