Patient Care Coordinator

Beacon Oral Specialists•Los Gatos, CA

26d•Onsite

About The Position

Los Gatos Oral & Facial Surgery is seeking an experienced Patient Care Coordinator to join its growing practice. The role provides excellent customer service and support to assigned dental offices, patients, and the practice team, and assists patients throughout all phases of care. The practice offers hands-on training and opportunities to grow within the company. The Patient Care Coordinator serves as the primary contact for assigned referring doctors, discusses patient care and treatment, coordinates surgical appointments and doctor meetings, and follows up with patients about missed appointments and unscheduled treatment. The role also includes collecting surgery deposits, answering calls and patient questions, maintaining patient charts, verifying insurance, entering consultation charges, and backing up coworkers in other practice functions. This is a full-time, in-office position with a Monday–Friday, eight-hour shift. The physical requirements include sitting, stooping, turning, standing, bending, walking, hearing, reading, writing, and keyboarding, with lifting of up to 25 pounds. The employee must be able to sit behind a desk for approximately 80% of the workday. Other duties may be assigned by management.

Requirements

High school diploma or equivalent.
Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
Understanding of dental and medical insurance.
Excellent customer service skills.
Excellent written and verbal communication skills.
Professional voice inflection and direct eye contact.
Professional business attire, appearance, and phone etiquette.
Belief in the practice's treatment and fees.
Proficiency in basic math and accounting skills.
Ability to work in-office.
Ability to meet the stated physical requirements, including lifting up to 25 pounds and sitting behind a desk for approximately 80% of the workday.

Nice To Haves

Experience working in a dental or healthcare setting.
Experience with WIN/OMS.

Responsibilities

Provide quality care and attention to patients, referring offices, and the team.
Assist patients in all phases of care.
Act as the primary contact for assigned referring doctors.
Discuss patient care and answer questions about treatment.
Follow up with patients regarding missed or broken appointments and unscheduled treatment.
Contact patients before surgery to collect payment deposits and answer questions.
Assist with inbound calls when other employees are unavailable.
Schedule surgical appointments according to practice goals and scheduling blocks.
Follow up on unscheduled treatment plans.
Respond to the needs of assigned referring doctors and office staff.
Coordinate doctor meetings and respond to patient questions and requests.
Maintain patient charts and ensure required forms are present and signed.
Verify insurance.
Review consultation charges and enter them into the computer.
Provide backup for coworkers in Reception, PCC, Scheduler, Finance, and Manager roles.
Perform other duties as assigned.