Patient Care Coordinator

Upstream Rehabilitation•Holly Springs, NC

18d•Onsite

About The Position

Results Physiotherapy, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator to join its team in Holly Springs, North Carolina. This entry-level office role maintains pleasant, consistent daily clinic operations and supports clinic growth through practice management and patient intake. The coordinator works with the Clinic Director to carry out efficient clinic procedures and supports Upstream Rehabilitation’s mission, vision, and values. The role involves frequent multitasking across computer programs and delivering excellent customer service. The position operates within normal business hours, Monday through Friday, with a minimum expectation of 40 hours per week. Attendance at some evening or weekend special events and additional work hours may be required as needed. The role is primarily sedentary and takes place indoors, with occasional light physical activity and frequent use of a computer and other office equipment. Upstream Rehabilitation describes itself as an Equal Opportunity Employer that strives to provide an inclusive work environment and does not discriminate on protected grounds.

Requirements

High school diploma or equivalent.
Communication skills and the ability to relate well to Business Office and Field leadership.
Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
Efficient time management and presentation skills as a member of a team.
Ability to perform sedentary work, sit for extended periods, and alternate between sitting and standing as needed.
Ability to communicate constantly with associates and hear and speak accurately to exchange information.
Ability to frequently operate a computer and office equipment such as printers, phones, keyboards, mice, and copy machines using gross and fine manipulation.
Ability to perform repetitive typing and constantly view and read a computer screen.
Ability to comprehend information and use judgment to respond appropriately in different situations.
Ability to occasionally walk, stand, and push, pull, lift, or carry up to 20 pounds; rare crawling, crouching, kneeling, stooping, climbing stairs or ladders, reaching above shoulder height, and lifting under 10 pounds from waist to shoulder.

Responsibilities

Greet everyone entering the clinic in a friendly and welcoming manner and create an inviting clinic atmosphere.
Schedule new referrals received by fax or telephone from patients and physician offices, convert referrals into evaluations, and schedule patient visits.
Verify patient insurance coverage and collect patient payments, including all money due at the time of service.
Make all welcome calls and monitor and influence arrival rates by creating a positive customer experience.
Manage the clinic schedule efficiently, route documents, and manage non-clinical documentation.
Manage deposits, personal overtime, caseloads, discharge candidates, progress notes, and insurance reporting.
Monitor clinic inventory and maintain an orderly, organized front office workspace.
Attend required training with Territory Field Trainers for Raintree and other business process updates.
Complete quarterly compliance training.
Perform other duties as assigned.