Patient Care Coordinator

The US Oncology Network•Hackensack, NJ

83d•Onsite

About The Position

Join RCCA as a Full-Time Patient Care Coordinator! Are you passionate about making a difference in patients' lives? RCCA is seeking a dedicated and dynamic Patient Care Coordinator to serve as the vital link between patients and their healthcare journey. In this role, you will act as a medical liaison among the practice, hospitals, support services, and payors, ensuring a seamless experience for our patients.

Requirements

Accredited High School diploma or equivalent required.
At least two (2) years of directly related experience such as medical coding or billing, patient advocate, or social services, required.
Must demonstrate the ability to verbally articulate information and questions with others in order to perform responsibilities effectively.
Must be personable.
Proficiency with computer systems, medical billing systems, and Microsoft Office Outlook & Word, required.

Nice To Haves

Some college preferred.

Responsibilities

Prior to a patients first appointment, contacts or meets with patient to obtain basic chart information (diagnosis, referring physician, personal data, insurance, etc.).
Asks patient questions regarding medical style in order to match with Network physician style (or bed side manner).
Inquires about patients family, medical, social services needs.
On behalf of the patient, coordinates physician referrals, schedules oncology related medical appointments within and outside the practice, resolves insurance billing and coding issues, contacts agencies.
Ensures accurate document is in the medical chart.
Responsible for insurance verification and eligibility, assessment of patient financial requirements, educating patients on insurance benefits and co-payments.
Obtains pre-authorization of services.
Obtains and maintains accurate patient demographics.
May assist patients with obtaining financial resources.
Provides educational materials to patient and family.
Updates, orders and maintains patient education materials including brochures, videos, and teaching materials.
Refers patient or family members to agencies and services such as housing, transportation, pharmaceutical needs, beauty supplies (wigs), prosthesis, counseling, etc.
Networks within the community to learn about and maintain an agency & services resource list.
Researches and responds to routine inquiries in a timely and professional manner.
Requests assistance from more senior coworkers & supervisor to resolve non-routine issues.