Patient Care Coordinator

Upstream Rehabilitation • Woodhaven, MI

21d

About The Position

Physical Therapy and Rehab Specialists, a brand partner of Upstream Rehabilitation, is hiring a Patient Care Coordinator in Woodhaven, Michigan. This entry-level office role maintains pleasant and consistent daily clinic operations and supports clinic growth through effective practice management and patient intake. The coordinator collaborates with the Clinic Director to carry out efficient clinic procedures and supports the mission, vision, and values of Upstream Rehabilitation.

The role includes welcoming patients and visitors, scheduling referrals and patient visits, verifying insurance coverage, collecting payments, and maintaining an organized front office. It also involves managing clinic schedules, documentation, deposits, inventory, and patient caseload-related tracking and reporting. The position operates during normal business hours Monday through Friday, with a minimum expectation of 40 hours per week. Special events may require some evening or weekend work, and additional hours may be needed.

Requirements

• High school diploma or equivalent.
• Communication skills and the ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
• Efficient time management and presentation skills as a member of a team.
• Ability to perform the essential functions of the position, with reasonable accommodation where applicable.

Responsibilities

• Greet everyone entering the clinic in a friendly and welcoming manner and create an inviting clinic atmosphere.
• Schedule new referrals received by fax or telephone from patients and physician offices, convert referrals into evaluations, and schedule patient visits.
• Verify insurance coverage and collect all money due at the time of service, including patient payments.
• Make welcome calls and monitor and influence arrival rates through a positive customer experience.
• Maintain an orderly and organized front office workspace.
• Manage the clinic schedule efficiently and manage document routing and non-clinical documentation.
• Manage personal overtime and deposits.
• Manage caseloads, discharge candidates, progress notes, and insurance reporting.
• Monitor clinic inventory.
• Attend required training with Territory Field Trainers for Raintree and other business process updates.
• Complete quarterly compliance training.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day to give back to a cause meaningful to you.
• Medical, dental, vision, life, short-term disability, and long-term disability insurance.
• Three weeks of paid time off plus paid holidays.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED