Patient Care Coordinator

Specialty1 Partners•Annapolis, MD

69d•Onsite

About The Position

Our office, Chesapeake Endodontics in Annapolis, Maryland is seeking a Patient Care Coordinator to join our busy specialty practice. Our office is looking for a talented and pleasant patient care coordinator to take on all administrative and front office duties to provide an exceptional experience to all patients and visitors. This role is essential in making a positive and lasting first impression, bridging the gap between customer obsession and clerical management. The ideal candidate will handle patient inquiries, complaints, and provide accurate information, ensuring guests and visitors feel comfortable and valued during their visit.

Requirements

1-2 years of proven experience as front desk representative, agent or relevant position
Familiarity with office machines (e.g fax, printer ect.)
Strong communication and people skills
Good organizational and multi-tasking abilities
Problem-solving skills
Customer service orientation
A high school diploma
Desires to help your patients
Must be able to sit and stand for extended periods of time.
Must be able to operate standard office equipment
Must be able to assist patients safely in and out of chairs or treatment areas
Must be able to maintain clinical positioning for extended periods
Must be able to work around medical equipment and instruments
Must be able to adhere to OSHA and infection control standards
Must be able to perform repetitive hand and wrist movements
Must be able to respond quickly in emergency situations

Responsibilities

Welcoming patients to the dental office
Maintaining accurate patient records
Answering all incoming calls and redirecting them or keeping messages
Check, sort and forward emails
Keep updates records and files
Keep front desk tidy and presentable with all necessary material (pens, forms, paper ect.)
Facilitate/coordinate other office responsibilities as needed