Patient Care Coordinator

Fusion Physical Therapy Partners • Portsmouth, NH

75d • Onsite

About The Position

At Sport & Spine Physical Therapy, we believe in fostering an environment where every team member feels valued, supported, and empowered to make a difference. We're not just about filling positions; we're about building careers and relationships that last. As a Patient Care Coordinator at Sport & Spine Physical Therapy, you will be the first point of contact for our patients and will play a vital role in providing a positive and welcoming experience.

Requirements

• High school diploma or equivalent.
• Strong computer skills.
• Valid driver's license.
• Attention to detail and ability to handle sensitive patient information confidentially.

Nice To Haves

• Previous experience in a receptionist or customer service role is preferred but not required.
• Excellent organizational skills with the ability to multi-task, prioritize tasks, and ensure a smooth front desk operation.
• Strong communication skills, both written and verbal, to interact professionally with patients and internal staff.
• Excellent phone etiquette and strong interpersonal skills.
• Ability to work flexible afternoon and evening shifts.

Responsibilities

• Greet and welcome patients and visitors in a friendly and professional manner.
• Answer incoming phone calls and route them to the appropriate staff members efficiently.
• Schedule appointments, verify insurance information, and assist with patient registration.
• Maintain patient records and ensure accuracy of information in our computer systems.
• Coordinate with therapists and clinicians to manage patient appointments effectively.
• Handle payment processing and insurance-related inquiries with accuracy and confidentiality.
• Maintain knowledge of clinic services and programs to answer patient inquiries effectively.
• Demonstrate excellent time management skills to handle multiple tasks simultaneously.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED