Patient Care Coordinator

Hospital for Special Surgery • Paramus, NJ

2d

About The Position

The Patient Care Coordinator supports patient-facing and administrative operations in a healthcare office at Hospital for Special Surgery (HSS). The role handles patient communications, appointments and referrals, surgical scheduling, check-out and billing-related processes, chart documentation, and the use of electronic medical records and front-desk technology. The coordinator helps maintain patient flow and office productivity, resolves or escalates concerns as appropriate, and may fulfill a lead role when covering for the Office Manager. The position requires a high school diploma or equivalent and at least two years of healthcare/medical-secretary experience. The work is in a comfortable indoor area and involves continuously standing or walking, or lifting, handling, or carrying items weighing 20 to 50 pounds.

Requirements

• High school diploma or equivalent (G.E.D.); specialized or vocational courses may be included.
• At least 2 years of healthcare/medical-secretary experience.
• Excellent verbal and written communication skills and strong customer service orientation.
• Ability to follow through on tasks, stay organized, solve problems, multitask in a fast-paced environment, and accurately follow directions.
• Ability to work collaboratively, offer assistance to coworkers, pay attention to detail, escalate issues appropriately, and maintain a positive attitude.
• Strong computer skills and knowledge of the healthcare industry, including regulations and health insurance.
• Ability to continuously stand or walk, or lift, handle, or carry items weighing 20 to 50 pounds.

Nice To Haves

• Experience with Epic.
• Familiarity with medical terminology.

Responsibilities

• Answer phones and greet patients courteously, clearly, and efficiently; communicate appointment information, instructions, and follow-ups using office protocols.
• Handle patient concerns calmly and escalate them to the administrative manager or clinical staff when necessary.
• Schedule appointments and ancillary services according to provider protocols and coordinate referral processes accurately and promptly.
• Coordinate surgical scheduling dates, enter them into Epic, ensure pre-authorization within required timelines, and verify that pre-testing and documentation are complete.
• Manage patient check-out and facilitate collection of copayments and outstanding balances as needed.
• Obtain authorizations or follow up with the appropriate teams until authorization matters are complete, as needed.
• Collect patient information required for timely billing and document appropriately in patient charts and communications with physicians and clinical teams.
• Scan patient records according to hospital guidelines.
• Use electronic medical records, scheduling and billing systems, Microsoft Office, and front-desk equipment such as phones, scanners, copiers, and printers.
• Prioritize workload to meet patient needs and departmental goals, including call answer rates; resolve issues, assist colleagues, adapt to workflow changes, and support team productivity.
• Fulfill a lead role when covering for the Office Manager and assist with training or covering support staff as needed.

Benefits

• Additional benefits consistent with the role; specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED