Patient Care Coordinator
AltaMed•Los Angeles, CA
•$25 - $31
About The Position
The Patient Care Coordinator (PCC) acts as a liaison between prospective patients, patients, AltaMed, and the community it serves. The position provides a channel through which patients can seek solutions to problems, concerns, and unmet needs. The PCC serves as a patient advocate for non-medical issues affecting the entire family and assists patients and their family members with concerns related to their overall experience at AltaMed. These concerns may include quality of care, staff interactions, access to care, enrollment assistance, general assistance, and information.
Requirements
- Minimum high school diploma required.
- Certified Application Assessor (CAC) certification is preferred or must be obtained within 90 days of employment.
Nice To Haves
- B.S./B.A. degree in healthcare or business administration, or a related field of study.
- At least 3 years of direct outreach, marketing, or sales experience in the healthcare industry.
- At least 3 years of customer service experience.
- Bilingual Spanish/English, English/Mandarin Chinese, English/Cantonese, or English/Vietnamese.
- Experience working with underserved populations.
Responsibilities
- Act as a liaison between prospective patients, patients, AltaMed, and the community it serves.
- Provide a channel for patients to seek solutions to problems, concerns, and unmet needs.
- Advocate for patients and their families regarding non-medical issues.
- Assist patients and family members with concerns related to their overall AltaMed experience, including quality of care, staff interactions, access to care, enrollment assistance, general assistance, and information.
Benefits
- Medical, dental, and vision insurance
- 403(b) retirement savings plan with employer matching contributions
- Flexible Spending Accounts
- Commuter Flexible Spending
- Career advancement and development opportunities
- Paid time off and holidays
- Paid CME days
- Malpractice insurance and tail coverage
- Tuition reimbursement program
- Corporate employee discounts
- Employee referral bonus program
- Pet care insurance
- May qualify for discretionary bonuses or incentives
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
