Patient Care Coordinator

High Point University•High Point, NC

49d•Onsite

About The Position

The Physical Therapy department at High Point University is currently seeking a Patient Care Coordinator. This position is responsible for directly supporting clinicians, fellow students, faculty, and patients at the Pro Bono and TEAM Clinic. This person may also be asked to assist as needed in other areas of the department. This position requires exceptional organization, people, and communication skills. This position requires someone with the ability to exercise sound judgment, professional etiquette, tact, and patience. The person in this position interacts with a variety of groups of people and must have a pleasant demeanor and a willingness to be flexible.

Requirements

Bilingual ability for Spanish/English required
Proficiency using various computer platforms and programs, including MS Office (Excel, PowerPoint, Word)
Excellent written and verbal communication skills
Strong interpersonal and customer service skills
Excellent time management skills
Strong organization and planning skills with attention to detail
Ability to work effectively with a broad range of people with a social justice perspective
Ability to work independently
Ability to maintain strict confidentiality
Interest or experience in learning to manage large data
Interest or experience in case management

Nice To Haves

Associate’s or Bachelor’s degree preferred
Experience as an administrative assistant or receptionist preferred

Responsibilities

Work directly with clinicians, fellows, students, faculty, patients, and referring providers at the Pro Bono and TEAM Clinic
Schedule and reschedule patients (primarily English and Spanish-speaking patients)
Triage patients, manage a patient wait list, and maintain frequent communication with referring providers
Collect and assemble clinic statistics
Assist in scheduling of clinic spaces including clinical, research, and the community garden
Gather and provide information as requested (Department Chair, Dean, Office of Academic Affairs)
File and organize patient charts; organize, update and maintain all front office documentation
Help maintain printers/copiers/fax to ensure working order
Place work orders for clinic maintenance and supplies
Ensure Food Pantry is neat and clean; plan and promote food drives to restock pantry
Ensure clinic areas are clean and neat each evening
Ensure the clinic has needed supplies (linen, markers, hand sanitizer, theraband, etc.)
Work with patients to connect them with other community resources and services
Hire, supervise, and support undergraduate student workers (Pro Bono Clinic Aides) and Graduate Assistants
Other job duties as needed