Patient Care Coordinator

Upstream Rehabilitation•Tucson, AZ

11d•Onsite

About The Position

Tucson Orthopaedic Institute/Integrity Rehab Group, a brand partner of Upstream Rehabilitation, is hiring a Patient Care Coordinator in Tucson, Arizona. This entry-level office role maintains pleasant and consistent daily clinic operations and supports clinic growth through effective practice management and patient intake. The coordinator works with the Clinic Director to carry out efficient clinic procedures and supports Upstream Rehabilitation’s mission, vision, and values. The role involves welcoming patients and visitors, scheduling referrals and visits, verifying insurance, collecting payments, and managing administrative workflows. It requires multitasking across computer programs and maintaining an orderly front office. The position operates Monday through Friday during normal business hours, with a minimum of 40 hours per week. Special events may require some evening or weekend attendance, and additional hours may be needed.

Requirements

High school diploma or equivalent.
Communication skills and the ability to relate well to Business Office and Field leadership.
Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
Efficient time-management and presentation skills.
Ability to perform the essential functions of the position, with reasonable accommodations where applicable.
Ability to work a minimum of 40 hours per week during normal business hours, Monday through Friday, and attend some evening or weekend events or work additional hours as needed.
Ability to perform sedentary work, including prolonged sitting with the ability to stand as needed; communicate and hear information; operate a computer and office equipment; type repetitively; and view and read a computer screen.
Occasional walking, standing, pushing or pulling 0–20 pounds, and lifting or carrying 0–20 pounds; rare crawling, crouching, kneeling, stooping, stair or ladder climbing, reaching above shoulder height, or lifting under 10 pounds from waist to shoulder.

Responsibilities

Greet everyone entering the clinic in a friendly and welcoming manner and create an inviting clinic atmosphere.
Schedule new referrals received by fax or telephone from patients and physician offices, convert referrals into evaluations, and schedule patient visits.
Verify patients’ insurance coverage and collect payments due at the time of service.
Make welcome calls and monitor and influence arrival rates through a positive customer experience.
Maintain an orderly and organized front office workspace.
Manage the schedule efficiently and handle document routing and non-clinical documentation.
Manage personal overtime and deposits.
Manage caseload, discharge candidates, progress notes, and insurance reporting.
Monitor clinic inventory.
Attend required training with Territory Field Trainers for Raintree and other business process updates.
Complete quarterly compliance training.
Perform other duties as assigned.