Patient Care Coordinator
About The Position
SERC Physical Therapy, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator for its Kansas City, Missouri (Tiffany Springs) clinic. This entry-level office position maintains pleasant, consistent daily clinic operations and supports clinic growth through effective practice management and patient intake. The coordinator works with the Clinic Director to carry out efficient clinic procedures and supports Upstream Rehabilitation’s mission, vision, and values. The role involves welcoming patients and visitors, scheduling referrals and visits, verifying insurance coverage, collecting payments, maintaining an organized front office, and managing schedules, documents, deposits, reporting, and inventory. It requires frequent use of multiple computer programs and office equipment, strong customer service, and the ability to multitask. This is a full-time position with normal business hours Monday through Friday and a minimum expectation of 40 hours per week. Special events may require some evening or weekend attendance, and additional hours may be needed. The work is primarily sedentary in an indoor clinic environment, with occasional walking, standing, and handling items weighing up to 20 pounds.
Requirements
- High school diploma or equivalent.
- Communication skills and ability to relate well to Business Office and Field leadership.
- Ability to multitask, maintain organizational detail, and meet deadlines.
- Ability to work with little to no supervision.
- Efficient time-management and presentation skills as a member of a team.
- Ability to perform the essential functions of the position, with reasonable accommodation where applicable.
Responsibilities
- Greet everyone entering the clinic in a friendly and welcoming manner and create an inviting clinic atmosphere.
- Schedule new referrals received by fax or telephone from patients and physician offices, convert referrals into evaluations, and schedule patient visits.
- Verify patient insurance coverage and collect payments, including all money due at the time of service.
- Make welcome calls and monitor and influence arrival rates through a positive customer experience.
- Manage clinic schedules efficiently.
- Manage document routing and non-clinical documentation.
- Manage personal overtime and deposits.
- Manage caseloads, discharge candidates, progress notes, and insurance reporting.
- Monitor clinic inventory.
- Attend required training with Territory Field Trainers for Raintree and other business-process updates.
- Complete quarterly compliance training.
- Maintain an orderly and organized front office workspace.
- Perform other duties as assigned.
Benefits
- Annual paid Charity Day to give back to a meaningful cause.
- Medical, dental, vision, life, short-term disability, and long-term disability insurance.
- Three weeks of paid time off plus paid holidays.
- 401(k) with company match.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
