Patient Care Coordinator

UnitedHealth Group • Phoenix, AZ

9h • $18 - $32 • Onsite

About The Position

The Patient Care Coordinator provides front-office support and reports to the Center Administrator. The role handles appointment scheduling, patient registration, cashiering, incoming calls, and other clerical functions. The position is located at 20414 N 27th Ave, Phoenix, AZ 85027, and its hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

• High school diploma or GED.
• At least 1 year of customer service experience.
• At least 6 months of demonstrated experience working with health insurance systems and processes.
• Basic proficiency with Microsoft Excel, Word, Outlook, and PowerPoint.
• Pass a drug test before beginning employment.

Nice To Haves

• Bilingual in English and Spanish.

Responsibilities

• Greet patients and manage appropriate standard wait times.
• Make an estimated 30–50 outbound calls to schedule patients.
• Complete check-in and check-out tasks, including verifying patient demographics and insurance, completing pre-authorizations or precertifications, and copying required documents.
• Collect co-payments, co-insurance, and deductibles and issue receipts.
• Manage the cashier box and daily deposits according to company policies.
• Answer phones and schedule appointments.
• Redirect calls as appropriate, assist callers with questions or concerns, and take messages as needed.
• Maintain, file or scan medical records, and prepare records for the schedule.
• Verify patient information and document it in the Electronic Health Record (EPIC).
• Scan or file correspondence, process medical-record release requests, and maintain appropriate logs.
• Establish and maintain effective working relationships with patients, employees, and the public.
• Perform other related duties as assigned.

Benefits

• Paid time off accrued starting with the first pay period.
• Eight paid holidays.
• Medical plan options and participation in a Health Spending Account or Health Savings Account.
• Dental, vision, life and AD&D insurance.
• Short-term and long-term disability coverage.
• 401(k) Savings Plan.
• Employee Stock Purchase Plan.
• Education reimbursement.
• Employee discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
• Competitive base pay, performance rewards, and incentive and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED