Patient Care Coordinator

Affordable Dentures & Implants • Akron, OH

20d

About The Position

Affordable Dentures & Implants is seeking a compassionate, organized Patient Care Coordinator to serve as the first point of contact for patients at its Akron office. The coordinator helps deliver an exceptional patient experience while supporting dentists, dental assistants, and laboratory staff in providing tooth replacement care.

The role focuses on welcoming patients, coordinating dental care and appointments, helping patients understand treatment recommendations and costs, and supporting efficient daily office operations. The ideal candidate enjoys building patient relationships and working in a fast-paced dental practice.

Requirements

• High school diploma or equivalent.
• Experience in treatment coordination, patient scheduling, or patient services.
• Knowledge of dental insurance verification, benefit breakdowns, claims, and predeterminations.
• Experience discussing treatment estimates, patient financing, and payment arrangements.
• Familiarity with dental practice management software and experience maintaining patient records and scheduling within a dental practice.
• Strong customer service, communication, and problem-solving skills.
• Ability to multitask in a fast-paced dental office while maintaining accuracy and professionalism.

Nice To Haves

• Previous experience in a dental office, oral surgery, prosthodontic, periodontic, orthodontic, or other healthcare practice.
• Experience with Dentrix, which is preferred, or Eaglesoft, Open Dental, Curve Dental, or similar software.
• Bilingual candidates are encouraged to apply.

Responsibilities

• Welcome patients and provide a warm, professional first impression.
• Manage patient check-in, check-out, appointment scheduling, confirmations, and recalls.
• Verify dental insurance benefits and eligibility, and handle pre-authorizations when applicable.
• Prepare and review dental treatment plans with patients.
• Explain treatment recommendations, estimated patient financial responsibility, and financing options.
• Collect co-pays, payments, and outstanding balances while maintaining accurate financial records.
• Maintain accounts receivable and assist with patient billing and collections.
• Answer multi-line phones and respond to patient questions about appointments, treatment, insurance, and payments.
• Maintain accurate electronic dental records, patient charts, consent forms, and HIPAA-compliant documentation.
• Coordinate communication between patients, dentists, dental assistants, and laboratory staff.
• Support daily office operations to ensure efficient patient flow.

Benefits

• Opportunities for career growth and professional development.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED