Patient Care Coordinator/ Swing bed Coordinator

Citizens Health•Colby, KS

10d•Onsite

About The Position

The Patient Care Coordinator/ Swing bed Coordinator serves as a liaison between patients, families, and healthcare providers, ensuring seamless communication and coordination of care services while adhering to the organization's mission of enhancing the lives of those we serve. This role involves direct patient interaction, maintaining compliance with healthcare regulations and standards, and collaborating with healthcare professionals and administrative staff to foster a positive and efficient work environment. The Coordinator addresses patient and family goals and supports the overall objectives of the organization.

Requirements

High School Diploma
Experience in office productivity software (email, calendar, word processing, spreadsheets, presentation software, etc.).
Knowledge of common safety hazards and precautions to establish a safe work environment.
Self-starter who takes initiative, is open minded and a team player.
Maintain a positive attitude with good energy.
Create a positive, supportive working atmosphere.
Display integrity and accountability.
Accept and respond to constructive criticism and suggestions and strives for self-improvement.
Adhere to organization policies and procedures.
Arrive at work on time and when scheduled.
Demonstrate flexibility, initiative and ingenuity in performing job tasks.
Demonstrate professional conduct and maintains professional appearance.
Demonstrate behavior that reflects the image of the institution.

Nice To Haves

College degree in health care preferred
Prior experience preferred in the hospital setting with focus on swing bed, social work, discharge planning, and case management.

Responsibilities

Coordinate all aspects of the swing bed program, including admissions, discharges and patient assessments.
Ensure compliance with Medicare and other regulatory requirements
Verify insurance, swing bed benefit days, and obtain authorization as needed.
Arrange transport between facilities as needed.
Assess patients physical, emotional, and discharge needs including mobility, safety, therapy, and equipment.
Arrange durable medical equipment, home health, or rehabilitation services as part of discharge.
Monitor and report on program utilization and quality metrics
Serve as the primary point of contact for our patients and families, addressing concerns and facilitating access to services.
Facilitate communication among physicians, nurses, social workers, and other healthcare professionals to ensure coordinated care
Participate in interdisciplinary team meetings to discuss patient progress and adjust care plans as needed
Educate referring facilities, community, patients and families about the swing bed program and its benefits
Build and maintain relationships with external healthcare providers and streamline patients transitions
Maintain accurate and up to date patient records in compliance with healthcare providers to streamline patient transitions.
Provide clear instruction on home care, follow up appointments and medication regiments with patient and families and identify and address any discharge barriers.