Patient Care Coordinator/Reception (FOC1)

PDI Surgery Center • Windsor, CA

4d • $22 - $24 • Onsite

About The Position

The Care Coordinator/Receptionist is the business office staff member who acts as the representative of the Surgery Center in making the initial contact with the patient, either in person or by phone; and who is responsible for the efficient operation of the front office to include filing, transcription and billing.

Requirements

• High school graduate
• Ability to thrive in high paced environment
• Excellent/professional telephone skills a must
• Knowledge of medical/ dental terminology and protocols
• Electronic Health Record (EHR) skills
• Knowledge of patients' rights and medical-legal aspects for release of information
• Strong computer navigation ability and keyboarding skills for data entry
• Ability to operate common office/ facility equipment (print/scan/copy/fax)
• Basic knowledge of patient accounting and insurance systems
• Basic knowledge of the requirements for patient scheduling and processing for surgical procedures
• Bilingual (Spanish/English) required
• Ability to set standards in checking records for completeness and accuracy in patient records
• Hold a current BLS or complete one within 90 days of hire
• Must be able to adapt quickly efficient office routine and to work under conditions of frequent interruptions
• Attention to detail, with high degree of accuracy in work performed is a must
• Reliable attendance and punctuality
• Ability to work under pressure, with children & their families
• Ability to work is a sitting/standing position at a work station for a full 8-hour work day
• Ability to bend, lift up to 25 pounds.

Nice To Haves

• higher education in the field of Medical Records is desired, but not required

Responsibilities

• Answers telephone and directs calls
• Scheduling and confirming patient appointments
• Regularly check incoming faxes and emails throughout the day
• Listen and respond to voice messages throughout the day
• Perform height and weights on patients
• Requests and confirms insurance prior authorizations
• Turns over pre-op areas for next patient
• Set up basic patient chart for each surgical patient
• Performs daily record retrieval functions based on current patient schedule and authorized requests. Maintains a system of record accountability to define the chart location, completion status, and copying/distribution
• Ensure all scheduled patients have completed charts and documentation necessary for treatment
• Educates patient families on preparation requirements for day of treatment, to ensure safe, successful case delivery
• Ensuring schedule is consistently filled to pull through delivery of care to at least 9 patients daily (Special Needs Day is an exception)
• Reviews charts for upcoming patients to ensure all required items are received
• Typing/data entry of patient information
• Present treatment plans to patient families
• Performs up-front collections of deductibles and co-pay from patients as calculated by Medical Biller
• Assists patient in filling out required forms ensuring completeness and accuracy. Makes a copy of the patient's insurance identification cards
• Witnesses the signing of medical-legal documents when appropriate
• Monitoring patient flow and communicating with OR and nurses
• Communicating with internal and external providers for patient care information and treatment planning
• Assisting with Spanish interpretation
• Acts as a liaison between the care team and patient's family as needed
• Maintains cleanliness and order of patient lobby in the morning and throughout the day
• Maintains patient confidentiality standards for both medical and financial information
• Participates in compliance programs such as HIPAA, Safety training,
• Participates in loss prevention by protecting company property and maintaining a safe environment
• Refer charts back to appropriate staff members for completion
• Compile quarterly report on medical record deficiencies for Quality Improvement Coordinator
• Compile monthly procedure analysis and presents to Quality Improvement Coordinator and CEO
• Assist Quality Improvement Committee in selecting charts for peer review or other purposes
• Assure the confidentiality of all records by required the patient's written permission for release of chart information
• Assure that the medical record is not shown to the patient or anyone else unless the physician approves
• Assure that all surgical charts are locked at end of day
• Performs all other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED